Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is worth the money and I like it.
The trash can is fine, it's just very simple but it works.
Good
Excellent product
The size is smaller than expected. However, it works well and I am satisfied.
Good quality.
Product was shipped fast and is exactly like the picture
Top!!! Thank you
I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well.
I was worried, but it's working well with two AA batteries. These days, Ali's delivery has become faster, so it feels like the cost performance has greatly improved. So far it's working well, so I have no complaints. Both open and close are automatic.
Good
The clean white color seems perfect. The size is just right. It's a battery, but there are pros and cons, so it's okay. Is this only possible to open?
It is smaller than the photo, but it works normally and is easy to assemble. I'm definitely going to buy the large version.
I liked it so much that I bought a few more!!
The product overall meets expectations for the price. Build quality feels decent, performance is reliable, and it works as advertised. It’s not perfect, but it offers good value and does the job well.
Sensor recognition is slightly slow, so you need to sweep slowly when using the hand sweep function! Good value for money with coupon discounts.
It works well and is good. It has the advantage of being battery replaceable. I hope it can be used for a long time.
I didn't expect much because it was so cheap, but it arrived in 4 days and the sensor response is slightly slow, but for this price, I'm quite satisfied.
Perfect thank you!! !
Good good good good good Good good good good good
This is an awesome trash can!!! !
Tested and works well. I will check it over time.
Very light.. very beautiful.. easy to use and discreet. Top.
Everything arrives super fast and well protected, there's no need to contact the seller. I highly recommend all the products as they arrive in just 7 days to Mexico. They are of very good quality and exceed any expectations. They fit very well and fulfill their function. I give them five stars in everything ⭐⭐⭐⭐⭐
Good trash can, uses 2 AA batteries, easy to install with bags, serves to avoid direct contact with dirt or trash debris.