Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely amazing quality strings! ! Using them on my alvarez ad60 guitar and they are superb. Was skeptical because of the low price,and yes they come in a pretty plain pack....but i'll put them up against erine ball strings every day. Def would buy more.
Received it ahead of schedule. + . I can't say anything about the quality yet. Haven't tried it.
Good quality of these strings
Good
The strings arrived in two weeks, the packaging was intact, I didn't install them on the guitar yet, but I'm satisfied with them.
Received. I haven't installed them yet.
Thank you
Well, with this product, the truth is that I only wanted the second one for another machine, but I couldn't find just that one by the unit, and I wanted it plain, so if it will work for me, the others have stripes and come in a single roll.
Good quality for the price, but bit shorter than expected, just enough for a normal size guitar with only one and a half loop on the pegs
Very original product, haven't tried it yet.
Cool colorful strings
Nice and smooth and exactly what i wanted
good strings... Unfortunately, out of the 6 sets purchased, I only received 2 of the ones I needed and 4 were incorrect... I am waiting for a solution from the seller...
It's soft, elastic, and really easy to play with. Surprising.
It arrived in perfect condition, I'm still going to install it.
Good quality steel strings.
Everything is fine, thank you, matches the description.
I haven't used them yet, but they arrived on time and in perfect condition.
Not bad for that price.
everything matches the description
This item is very good i can hear my notes when i play. Good feedback
They look good, just need to try them out.
Thanks
Everything is fine.
It seems to be good, I haven't tested it yet.