Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, according to the image. Fast shipping.
conforming product
It's the second one I've bought and I'm happy with it.
I recommend.
The order arrived quickly. Haven't used it yet. Looks like the quality is okay.
great
I will keep it as a reserve.
I bought strings for cutting plastic, so I can't comment on the sound. delivery to Germany in less than a week.
They are very pretty, I recommend them.
Delivery is fast these days and the product quality is also good.
Good product, I wanted nylon ropes and I received iron ones, no problem I will need them, delivery time to Algeria remarkable (12 days), thank you to the team.
Good price, exactly as described.
As pictured and described. Came on time.
It arrived well, I'm about to test it; I don't know how long it will last.
Good condition
good budget strings. correspond to the description. perform their functions. suitable for student learning. they sound not bad.
I was able to obtain a guitar string set at a very affordable price. You probably won't be able to get guitar strings at this price anywhere else.
Sound awful
rope as described good value for money. very good for my guitar. I recommend this seller
The package arrived very well wrapped, the product looks of good quality, it arrived very quickly and I have tested it; it works very well. Thank you to the seller.
Good material just like the image, arrived super fast.
Ive got a taylor and most people think the need the brand to match em but whats in a name ? I buy my strings from miwayer at aliexpress and since are fresh the sound as good or better than the 34 dollars they were they all go ,i don't mine if a man makes a few buck at a time buy a markup of 400% ? Nope . I had a profesionel try my instrument and he played it all night and put away his cabon fiber guitar and he went all out on my strings and they never broke and still sound ok after months of playing.
Very good item received on time, recommended.
Excellent, recommended
looks good but haven't tried it on a guitar yet