Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| EU Countries | 5-20 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good as expected
Insomma
Everything is in perfect order, as described. Strings are of good quality, my son is satisfied.
Looks exactly as on the photos. fast shipping. didn't test yet.
Everything is fine, thank you.
They appear to be of very good quality, nothing to complain about that. The shipping speed and delivery were very good, the seller is a top-notch one. Obviously, I will continue buying.
Not black nylon but only white. I ordered 6 classic guitar strings high quality black nylon.
They are of very good quality.
Excellent quality product, delivered on time and in accordance with the order.
Nothing to say except thank you.
Works good
received. everything is fine recommended
Item received in good condition
Verry good thanks aliexpres
The order arrived on time, it's the first time I bought this type of strings, I hope they are of good quality and durable.
I haven't installed it yet but it seems to be good.
very good purchase, I needed it
I haven't installed them yet but they come in a good package well packed with good presentation. I hope they are good and meet expectations.
Excellent
Received as advertised. Fast shipping
The strings arrived in perfect condition, I have bought them many times before, they work well and take time to stretch until needing to be changed. As for the order itself, it took 12 days to arrive in the Canary Islands, and the seller is serious and fast in shipping, and has good items. I have bought here before. Following your store for a long time as a sign of satisfaction.
Good
Good strings thanks