Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice little lamp for reading or puzzling in low light. Works with batteries and gives off a lot of light.
It has good intensity, is very practical, and fulfilled its function.
π π
Amazingggggg
Amazingggggg
This is the second one i ordered. Very happy with it
The lamp is wonderful for reading in low-light conditions. It weighs very little and has three different light temperatures. The intensity of the light can be adjusted. It operates with two AAA batteries. Very satisfied with the purchase. The package arrived in perfect condition, well-packaged, and within the indicated time.
I am satisfied with the lamp, although I have not yet understood how long it holds a charge. There are three light power modes, and by holding the button for a long time, the brightness can be adjusted. Cons: there is no indicator for the charge level.
Everything works wonderfully ππ»
just as it is. beautiful
I often use it to secretly read at night because I have little time during the day!
Beautiful, I bought 2 with 3 light modes, it's perfect.
Very useful. You can use it with warm light, white light, or a mix of both. I have sensitivity to light and usually don't use bright lights during the night... so it's super useful for me. I can finally read in bed again! Suggestion: use rechargeable batteries (aaa), it ends up being way cheaper and... ecological!
Works great
very cool item. lights up in 3 colors both for illumination and for eye protection. runs on batteries and is convenient to use.
Very nice book lamp. Easy to use, good light and rechargeable. I like it very much. I bought a few for gifts.
first impression: works great, securely attaches, but does not damage the wallpaper, shines well, intensity can be adjusted. the lamp is light, its weight hardly affects what you hold in your hands. If there are any issues, I will provide additional feedback. thank you seller β€οΈ
Works great
Everything is working. Very convenient to read. π₯ just what is needed.
I imagined it bigger but it's very practical, it illuminates well, it really fulfills the function for what I wanted, it arrived quickly and well packaged.
Everything is fine, the light is working normally. Pleasant warm light for darkness, eyes do not strain.
It is small and illuminates very well. It has several types of light. The clamp attaches well to the books and also serves as a support.
Perfect.