Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, just like in the picture, it has three light tones, cold, warm, and both together. I loved it! I highly recommend the one with a cable and no batteries!!
Nice for laptop without keyboard backlighting.
Great product. There are three modes, it charges well. It's exactly what I was looking for at a minimal price.
The lamp arrived quickly and in good condition; it's very small, but that's exactly what I was looking for to carry on a trip. It looks nice and seems to be of quite good quality.
Very nice, shines beautifully and brightly.
Perfect item
It lights up the entire book very well. There are three modes. It’s a pity that the packaging was dented.
I love this flashlight. It's very convenient for reading. I already had one, so I ordered another. Moreover, it will always come in handy during power outages. I got it with a USB charger. It has 3 light modes, my favorite is the yellow light, it's very comfortable for reading 🤍 I recommend it.
Awesome little light.. took a bit of time to work out how to turn it on and off as there were no instructions.. but excellent value for money.. the test will be how long it works for moving forward.
Great!! The light can be adjusted and it's lightweight, so it fits well in a book!!
The lamp arrived in good condition and, once the batteries were inserted, it started working without any problems. It is a recommended option for night readers.
I thought it would be a bit bigger, but it works well for what I need.
Perfect size and light, for reading a book.
Just like the photo, it looked great. It has white light, yellow light, and since it has 4 bulbs, two turn yellow and two turn white.
It illuminates very well even with the room light on, it's very lightweight so it's very comfortable, and the clip or grip doesn't leave any marks.
Just as it appears in the photo, very nice and looks sturdy, I hope it lasts a long time, I love it now that I read a lot.
Incredible, it uses an AAA battery in case anyone needs to know, it has 2 light settings and performs its function very well.
Super dupeeer, now I can read well at night, it's small so it doesn't get in the way and it has 3 lights, very cute!! 🫶🫶
Works great
The quality of the plastic is not great, but it shines well and adheres well to the pages; for readers, it's wonderful and highly recommended.
Super cute, good quality
Can I buy such a good product at this price? I am very satisfied! Type-C charging works well, and the color and brightness adjustment functions are great. I purchased it with the purpose of lying down and reading a book, so I plan to use it at a slightly dim brightness. I will add a review about the battery's efficiency after actual use.
It’s very small but it’s very bright.
So useful and easy to handle and put on the book! Love it cause it has white, warm and neutral light and the clip it’s perfect and you can point the light easily
Delivery to Ukraine takes a little over a week. I am 100% satisfied with the lamp. It shines brightly and has different modes. I definitely recommend it.