Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this kit, i can use the bottles for refilling
Perfect, also nice for your hands.
Excellent product makes the guitars beautiful.
Smells ok, works ok. When you have to fix a lot of guitars, it's nice to have a low cost option.
Great, I really liked the result.
Works great, cleans the whole grace and dirt right sedum great lemon smrll
Very good, my guitar is impeccable, it looks like it just came out of the store. The photo next to it was taken after I had just used it, so it's still a bit wet, but that's normal. Just wipe off the excess with a cloth and wait for it to dry. It shines brightly, it even reflects like a mirror on the paint part.
Item as described . Good price 👍🏽 👍🏽
Very good guitar cleanse pack
Quite efficient ! I like it
The package is amazing, exactly what i ordered, it was delivered even before the delivery date. Thank you aliexpress
Great for guitar maintenance
It smells good and moisturizes the wood, it has changed its color, the mast was whitish and now it has regained its tone, thank you.
Pretty basic. Works great
Product compliant and effective. Small discreet packaging. Very satisfactory.
Excellent oil for scale hydration. It's really worth it. I recommend...
Item as described, affordable price, fast shipping! Lemon oil for fretboard care and cleaning is essential to maintain the material's condition.
It smells very good and moisturized the fretboard of my guitar very well.
The lubricant works well, the string cleaner does its job to varying degrees, the cleaner leaves the guitar and fretboard looking new.
Received cleaning solution. Still haven't tried it but it smells good.
Excellent product. Cleans, sanitizes, and effectively moisturizes the guitar scale. It has a pleasant lemon aroma. Gratitude to the seller, who was excellent, being quite attentive and shipped the product quickly to Brazil.
The kit arrived complete, the bottles work without issues, and each one contains what it should contain. It seems that each liquid fulfills its function and helps maintain the guitar; it will be a matter of testing it for a while to ensure they do it properly.
Excellent lemon oil to finish the fretboard.
Smells good , feels good!
This is the best value maintenance product. It's essential for guitar and bass fretboard maintenance.