Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very useful tool kit for beginners. I recommend it to everyone. Thank you.
Outstanding.... you see, sometimes i do poo's the length and girth of a pringles can 🤤
excellent product
The product arrived on time and in good condition, but it was missing one tool: the fret cleaning file. The seller apologized and said they would refund the missing item, worth $1.41. They asked for my paypal, i sent it, and then they asked if they could refund $1.41 in parts. In parts. For $1.41. At that point, i gave up. Making such a tiny refund this difficult is ridiculous. It really makes you wonder how often they do this to other customers.
One of the reasons I bought this complete set of tools was because of the set as a whole, especially the diamond-shaped tool for correcting the mess, and the large red cable file for adjusting the height of the tools. The first one, the rhombus, is a fraud, it has no function to correct and is thin. Secondly, the large file that appears in the product's promotional photo was not included in the order. In summary, this seller is a fraud. Don't buy anything, because you will be deceived. They bought the images (the one from the ad and mine).
Excellent product. I highly recommend it.
Actually a really cool and handy little kit, especially for the price, i do wish the crowning file was slightly more abrasive and the other files were way less abrasive they leave a lot of deep scratches that are hard to polish out, the string spacing/ nut /string action (all in one ruler) was super neat, great value for set ups, you will need a couple other tools but this gets you most for the way there
Very fast come already. Shipping fast, delivery also fast. From china to singapore fast coming. Also well packed & protected.
very good and comprehensive
Awsome toolkit for setting up guitar. Item arrived complete and as described.
A most basic tool kit. The fret file is really not great and the card used to measure the action was broken upon arrival. There are tools that are much more expensive, and it's not for nothing.
Great quality fret care kit. Has everything needed. Very nice and well made.
Very nice, all the basic small tools for instruments you can find, for those who want to handle their particular instrument, it will be well served.
Terrible quality
Very good
arrived earlier than estimated