Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
Horrible oil. I would not use this product on any guitar!
Fast shipping. Not used yet, since i just put on new strings, but it looks good.
All set.
I was expecting something better
Came as expected and smells great 👍🏾
Convenient set to keep your bass or guitar in good shape.
In addition to what was mentioned above, it is also great for lubricating the pegs and cleaning the strings.
A nice set for guitar maintenance. I used it on the body and it works great. It protects and lubricates the strings. It moisturizes the fretboard. A large quantity lasts a long time. I recommend the product and the seller.
It works perfectly.
Left my guitars looking freshhhhh
Good product, made of high-quality metal, arrived on time, I recommend the product and the seller. Excellent service.
Not bad
Delivered quickly and exactly what you expect.
A perfect producer for the guitar. Highly recommended and comes in 3 individual bottles.
The guitar body cleaner leaves the instrument shining. The lemon oil is also very good. The string cleaner lubricates the strings and protects them.
Great, it works perfectly.
Arrived before the expected date, everything was great, product as described. Seller 100% recommended.
Effective fingerboard cleaner just like fingerboard oil and neck oil
Great product. Everything is fine.
Received perfectly. Highly recommended seller.
The order arrived earlier than indicated and the item is exactly as described. Very satisfied with the product and delivery.
Only one bottle,not three. For one bottle it's so high price
You can notice the difference instantly, the lemon oil smells really good. The lemon oil goes on the tuning fork, the cleaner on the paint, and the last one is for the strings. The latter can be replaced with WD40 in case, it smells just like WD40 but I guess it has something more.
really great My bass is like new. strings and fretboard better slide. I am very happy with the result.