Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent device does the job really recommend
Excellent product, works as promised, instructions were not bad, needs better translation. Yet to try the wet vac but other aspects were exceptional
Everything works as expected. Satisfied.
Very convenient, compact. Essential for household use.
The product pretty much matches the description, but in reality it seems pretty simple. The bag cutter is just a button that is pretty hard to operate. I tested on several products, works reasonably well, vacuums, seals.
Works great to fit the price vacuum seal my weed for freshness
Works as expected
Well arrived. To test.
Arrived quickly enough, good product for the price.
Works well with provided bags. The similar bags with smooth surface it will not vacuum, but there was a warning about that. Pretty happy about this purchase
Exactly as described. Very good quality.
I haven't tried the machine yet, but it arrived well-packaged with a package of sealing bags.
Arrived well packaged, with everything requested, very satisfied with the purchase.
Very strong for vacuum sealing when using the bags supplied with the product though with other bags(thiner) it may struggle occasionally.
The product arrived quickly. packaged with quality. Works well, vacuums efficiently.
checked everything works even 5 packages were delivered quickly
arrived quickly and well
This machine works perfectly, the slicer does it's work in great precision, the vacumn is very good and the seal works greatly too. I love that it came with 5 pcs of nylon bags
I vacuum sealed a fruit as a test and it worked very well. A simple and functional device that does what it needs to do.
I have long wanted a vacuum food sealing machine like this. I have done a lot of research on them, and this one has many great reviews and all the features i want. It has both dry and humid environments. A damp environment is perfect for sauces or soups. It has a detachable drainage well that can collect any liquid that may drip during the vacuuming process. It is easy to disassemble and clean. It has strong suction, fast vacuum and sealing speed. It feels very sturdy and well made, but it is not large in size and easy to store
Great
I am very satisfied with this vacuum sealing machine! It is very easy to use, even for beginners, with simple controls and seamless operation. It works perfectly and can tightly and effectively seal the bag every time. The construction quality is impressive - sturdy and durable, making me believe it will last for a long time. Whether you are sealing food for storage or preserving items for later use, this vacuum sealer can perfectly complete the job. Highly recommended to anyone looking for a reliable and well made vacuum sealing machine!
Thank you 💋 ! Great to use, the provided bags are of good quality. Whether used for sealing food or storing items that are prone to moisture, the effect is very good. Its tight seal can effectively preserve food. I suggest buying more bags because they are very useful and will be used up quickly. I strongly recommend this product, it's great!! !
After receiving the goods, i took them back and tried them out. At first, i didn't know how to use them. I consulted customer service and they sent me a video of how to use them. I tried it out and it worked well. After dry drawing, single sealing, and splitting, i was very satisfied. The operation was simple and easy to use, and it was worth buying. The customer service attitude is very good, and they will respond promptly if there are any issues. Special reminder: the sealing interval between two items should be at least 20 seconds. I am planning to buy one for my parents to use. Really great! Recommend you to purchase