Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent fast delivery. Does the job
I haven't tried this specific device yet, but I have the same one that I've been using for half a year. It works fine.
Everything is fine. Delivery is fast. The packaging is intact. Respect to the seller. Everything works without complaints.
Good item fast shipping
I thought it didn’t work! But i tried with a bigger bad, so it worked! Nice and clean 😎 It’s noisy but i can handle it ! ! I love it! But you must use big bags, not the small ones
Well-made device, well-packaged, fast delivery, I recommend this seller.
everything works, happy with the purchase
The courier delivery was very fast, arrived undamaged, the equipment looks very sturdy, I think it will be useful.
A device that works well for its price.
The product is good, but I am still inexperienced in using it. I will use it well.
Tested today. Great, I recommend it.
Very happy with this, great value for money too! I ended up taking all my frozen meat out of the freezer and resealing it using the bags provided. In the past i've used normal self seal bags but they often end up with frost inside - that's not going to happen again 😁
It's luxurious, works wonderfully, very satisfied with the purchase.
It works well~~It's great, highly recommended.
Works surprisingly well. Quite and fast.
everything works, tested, satisfied.
Very good
All good and works perfectly fine! Happy with my order!
It works perfectly with standard bags on the market, it's very fast and seals very well.
Very versatile and practical design. I was surprised that it handles wet and dry products separately. Excellent product.
It works! Delivery took 2 weeks. Thanks to seller!
received quickly. I tried it, really liked it, vacuums well. There are many functions, I haven't had a chance to try them all yet. Satisfied with the purchase. I recommend both the product and the store.
Arrived in two weeks. It works basically fine. Everything worked out on the first try. The only thing is that the power and vacuuming speed seemed lower to me than in the promotional video. The seller included 5 bags as a gift. Overall, I am satisfied with the device. I will add to the review later.
Fast delivery. The product matches the description. Works as intended.
It is good