Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great and the dough comes out very soft. I liked it a lot, but I still don't know how to use it properly over time, but I really liked it.
I am very satisfied Thank you, Ali Express Fast delivery and very good products
Very nice dough kneading machine, arrived very well packaged, and operates very quietly. Even though the instructions are only in English, the operation is self-explanatory.
I bought this machine because I bake my own bread, and I am very satisfied with it. The dough has become very smooth and risen perfectly. I'm not good at English, but Google can translate everything. I can recommend it without hesitation.
If you don’t have a stand mixer (which can be quite expensive) and your main goal is kneading dough, this appliance will serve you well. It handles dough reliably, even if it’s not the fastest. I’ve used it for eggless recipes for pierogi and potato dumplings (kopytka), and it performed consistently. It’s very easy to operate, the stainless steel bowl cleans up effortlessly, and it allows me to multitask in the kitchen. Overall, i’m very satisfied, especially considering the price.
The shaft part is flimsy, i hope it lasts
The machine is simply excellent, kneads dough perfectly; it's impossible to carry it by hand or maybe I don't have enough patience. Sincerely recommend.
the perfect machine for kneading, truly perfect, highly recommended
At the moment, super satisfied, excellent doughs and the maturation at 30 degrees is really useful.
It was exactly as described and pictured. Arrived two days earlier very well packaged. I used it twice so far and i am very satisfied. It kneads and rises the dough perfectly. It does what it promises. Good purchase.
Very good. 👍 ☺️ but price drop the day after purchase and no discount from the seller refused after several requests null
Fast delivery 👍 She looks very interesting but hasn't texted yet.
The ordered goods were delivered within three working days of ordering, i am very grateful for such express delivery. I tested the device immediately, it works quietly and most importantly, it stands stable when kneading, it does not move. The bowl is completely lightweight, it is easy to work with. I am extremely satisfied with this purchase and i recommend the seller! Thank you.
Delivery was fast, well packaged. I mixed the dough for bread and dumplings. The yeast dough rose perfectly; the result can be seen in the photo. The dough for dumplings is firm, elastic, rolls out thinly without tearing. I doubt I could knead the dough by hand like that. The only thing that bothers me is the loud noise during machine operation. But for such wonderful dough, I am ready to forgive her everything. 😍 . I wanted to attach a video to show how perfect the dough turns out, but for some reason the videos are not uploading. What the...
very good product. Perfectly made bread dough.
I purchased this mixer mainly to knead Italian bread and pizza, with variable hydration and different combinations of flour. So far, it has behaved very well. The dough is elastic and rises very well. better in other devices or in phone (at 40 degrees). mixed for 30 minutes and risen for the maximum time, 120 minutes. Then I leave it for several hours to rest. We hope it lasts! !
Sir/madam, i received the dough kneading machine 5l 7l dough maker electric kneading machine dough mixer with fermentation function 25-38 ° C/77-100 ℉ And put it into operation and it worked fine and i hope it will last me for many years. Thank you very much.
I thought its sound was high, the sound is very natural. I haven't tried kneading with it, but it looks excellent. I recommend buying it, and it arrived quickly.