Durable Stone Frying Pan Non-stick
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Easy returns and refunds
Free shipping worldwide
Brand Name:
KEMORELA
Feature:
Eco-Friendly
Applicable Stove:
General Use for Gas and Induction Cooker
Model Number:
YS-9117
Wok type:
Non-stick
Pot Cover Type:
Without Pot Cover
Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
150 reviews
98.7% of buyers liked this product!
5 stars
(132)
4 stars
(16)
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(2)
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thank you for the quick shipment, received the product well, I recommend the seller and the store
Well packed, my second pan alike
Very good.
Materials with very good finish. Highly recommended. Thank you.
It's cost-effective. I assembled it as soon as I received it and washed it several times with vinegar before using it. It's cost-effective. I assembled it as soon as I received it and washed it several times with vinegar before using it. It's cost-effective. I assembled it as soon as I received it and washed it several times with vinegar before using it.
I like the product.
OK
It's lighter than expected and comes disassembled, but it's easy to assemble. I haven't used it in practice yet, but it seems to have a slight coating. I really like the size as well. It seems good for simple dishes like egg furan or stir-fried rice.
The second one you bought
the product matches the description.... I really like these frying pans... I am ordering for the third time already... the quality is good..
Best item
It was neatly sewn well. I should check again at home. It was neatly sewn well. I should check again at home. It was neatly sewn well. I should check again at home.
The frying pan meets my expectations
This is my second order. Even though it's small, it's easy and convenient to use for cooking for two people. It's light and pretty in size, so it's okay to put it on the dining table right after cooking without washing. The plate doesn't get scratched or damaged easily.
I made a good purchase at a low price, and the delivery was fast and satisfactory. I am happy with the product.
The price and the frying pan seem like a real cost-effective deal! The performance is so good for the price that there's no reason not to buy it. If you buy one with good coating, even fried eggs will be perfect! It works well without sticking. It's sturdy enough to last a long time, so it's definitely a great deal! I will continue to use this frying pan a lot in the future.
works well
A very nice pan, everything works perfectly.
All items at a good price that are useful during camping.
Convenient, versatile frying pan with good coating. The user experience is positive. The seller is responsible, meticulous, and reliable. The packaging is high quality, with no deformations. I am satisfied with the purchase and recommend the seller.
Great thanks
Beautiful!! Nothing sticks, one of the best purchases I've made, you just have to be careful with the metal part of the handle because it can burn you, in fact, it had the warning label. It looks like it's going to last, it has good thickness and weight.
Good
Yes, it's very good. The coating is well done. This is already my second order. The smaller size pan I bought first has been used quite a long time. It's not very heavy and it's not integrated but separate and assembled type, yet it's not inconvenient.
The size is good for the price and it's useful~