Durable Stone Frying Pan Non-stick
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Easy returns and refunds
Free shipping worldwide
Brand Name:
KEMORELA
Feature:
Eco-Friendly
Applicable Stove:
General Use for Gas and Induction Cooker
Model Number:
YS-9117
Wok type:
Non-stick
Pot Cover Type:
Without Pot Cover
Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
150 reviews
98.7% of buyers liked this product!
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Good job! You have to try it to know, but the craftsmanship is sturdy.
good stone frying pan as promised, buying for the second time
Perfect
Everything as described. Perfect product 😃
It's really good. I used it today and I like it.
The content arrived very well packaged and protected! Thank you very much!
Perfect item
Lovely pan for frying eggs, it's a top of the range none stick pan for cooking all kinds of frying, great for omelettes
Ali has good value for money. Good value for money. Good value for money. Good value for money. Below is good value for money. Good value for money. Good value for money. Good. Good. Good value for money.
It seems to be of good quality.
Frying pan Top 5+++. The quality is very high. The frying pan is simply amazing.
Excellent frying pan. Everything is as in the picture. The handle will need to be screwed on by yourself. Nothing complicated. Fast delivery. Thank you! I recommend it.
Excellent quality product. It exceeded my expectations and I am very satisfied with my purchase. I recommend it.
Very satisfied.
It arrived very well packaged. It comes to assemble the handle, but it's simple. The quality is very good. I've been using it for several days without any issues.
arrived as described
A nice and sturdy frying pan, with discounts it came out to 14 bucks. But you can't say that it will be more expensive in local stores. I don't see the point in ordering this from China. The weight of the product is 670 grams. The bottom is not thickened, just like the walls about 2mm.
Good pan.
Fast delivery, really doesn't stick to food. Very useful.
The product so far is working excelent and i very pleasd and like it very much.
Great, I really liked it, it arrived quickly.
The product is of good quality.
It's sturdy and tight.
It arrived quickly, looks good, the material seems to be of good quality, I am already using it.
I bought it because the reviews seemed good, and it was delivered faster than expected. It's also lightweight, so I think it will be convenient to use. It seems like you can use it right away just by attaching the handle. I am considering purchasing an additional item in a smaller size.