Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked it! You can also choose both the size and the quality.
Perfect measurements for my patio furniture, looks of good quality, let's hope it lasts.
Very good! Good quality! I recommend it.
It fits well according to the indicated size and protects very well from light and rain, which is what I wanted. The only thing to keep in mind is that the measurement is exact, and if you hold it too tightly, the same thing won't fit.
Pleased with the outcome. This cover keeps the furniture dry and clean, and it doesn't look bulky or out of place. The quality is satisfactory for the price—a solid buy.
Thank you
Exactly what was offered in the description, I haven't used it yet to know if it is waterproof as described.
Everything is correct, as advertised.
Exactly what i expected. Bought it so my dog wouldn’t get on couch. Biggest size works great for sectionals.
Excellent product, good quality, just the right size, highly recommended.
Satisfied with my purchase product of good quality fast delivery good seller
It's a thin cover, don't expect a winter blanket. But it is as expected, nicely packed, and the correct size.
Winter cover for garden furniture. Good quality, sold by size and stands excellent in winter weather. Fast delivery recommended Thank you very much
Just what is needed to cover our new outdoor table to protect from rain damage. Check dimensions of your furniture before buying.
Very nice but if there is standing water, it slides inside.
lightweight insulation tarp that stays securely in place
Very happy with this item. Reasonable quality for the price & i'd happily recommend, as shown in the pics. Sizing also accurate & what was ordered comfortably fit the 3 seater sofa i'd purchased. Thank you
Super
Looks like the stamp in the picture, very high quality. Comes with a small bag that can be used for storage when not in use. Excellent item.
Perfect, the material is of good quality, I have already bought several.
Relatively thin and lightweight covers but cover excellent, there is a closure from below with a cord, very convenient to use
They are very durable. My table is covered for the European winter. Thank you
Very happy with the covers, great price, nice and lightweight so easy to get on and off and fold up to put away back in the zipper pouch they come in. Would recommend.
Great product, just a little light so if there's a lot of wind make sure to ground it somehow
Nice cover, good quality and correctly indicated size; It's perfect.