Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I will use it well.
Quick delivery. Seems powerful. The real test is durability.
The device cleans well. Using special liquid for car washes - spectacularly. Successful purchase - I recommend.
It's okay. It works flawlessly.
Great for the money, $16 is a reasonable price. It is important to print a lining inside or something like a basket for yourself.
works perfectly. chains etc are nice and clean.
Seems to be working. Almost too good, i managed to destroy my cycling glasses lenses. Perhaps 30 minutes at max setting with warm water was too much, it stripped some anti-glare layer. On the other hand - it's too shallow for cycling glasses. Normal small glasses fit inside though.
Works very well, is easy to use. Two pairs of glasses fit. I recommend. Shipping and delivery very fast.
Works very well, great.
I received the product as in the description. I received it within 10 days from the date of purchase. The product is excellent and quality is very high. Recommend this store.
SUPER PERFECT... Good morning, the device works wonderfully, I am surprised at how well it works, thank you very much to the seller Shop1103839682 Store for everything, I recommend this seller.
The design is quite stylish and impressive, but it serves a different purpose than it looks. Delivery is also fast. However, the finish of the lid is not very smooth, so it is quite sharp, so you need to be careful when using it.
It's just as advertised, I tried it and it served me for what I ordered, so no complaints.
Well received, now just need to test the product to see if it works.
digital ultrasonic cleaner received quickly. Tried it at work. Works very well. I recommend buying.
Adjusting the amount of water improves the result. I am satisfied with the performance for the price. However During delivery, the case experienced some minor damage.
Thank you for the very fast delivery. This is my first time seeing something used to clean glasses at an optical store, but it works much better than I expected. I bought this tool to clean my earrings, but the size is just right for a pair of glasses, so it's perfect for jewelry.
Received very quickly, not yet tested, to be seen in use. The packaging was damaged and re-taped, but I recommend it.
Very satisfied. Good finish. It works perfectly. Thank you and congratulations to you.
Well received. It arrived safely. I will use it well.
Good quality, the machine works very good and is easy for use. I suggest it to people who need such clean services
Excellent ultrasonic cleaning machine, with two vibration modes. I used it on small mosquito carburetors, and I am very satisfied with the cleaning.