Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived quickly, the given date was 20 days, but it arrived in 10 days, and the product really works.
It arrived the day after the date announced by email because the Correos Chile delivery person wanted to be clever by generating a non-existent delivery notice. Apparently made of good material. I hope it cleans effectively as stated in the description and comments, and that it maintains good performance over time.
The quality is excellent. I purchased it for cleaning glasses. When using regular water, it showed excellent cleaning ability.
Works amazing! At first i was skeptical because of the price, but this is the best bang for your buck! I’ve had a few ultra sonic cleaners from other companies and they’ve all stopped working within a few months. I’ve had this one for some time now and it works great! 5/5 star product and i definitely recommend to other shoppers!
Aaju Aaju, the performance is better than expected... There is some vibration, but I'm not sure if it's ultrasound or not, but somehow something does come out...
Very good product. Beautiful and well finished. Meets expectations well at its intended purpose. Seller is fast and attentive. Worth buying.
Item as described and with quick delivery. Cleans my items well.
Well received after a week, very well packed in polystyrene, just need to use it now. I don't know if I need to use demineralized water or something else, I will try to translate the manual into English and Chinese!
Great product, I'm testing it. Good cost-benefit ratio and meets the purpose.
arrived quickly and well protected, works perfectly
Works amazing. I've been using it with just dishsoap and had excellent results cleaning all the crud out of watch parts. 5-10 minutes was enough to clean most of the visible dirt off everything and a bit of agitation before a second round took care of the rest. Even helped clean off some rust buildup around a crowntube. Good product especially for the low price.
small but fantastic.
Extremely happy and satisfied. I love it,highly recommended
Everything is fine, the bathtub works as it should. I hope it lasts a long time.
It's really good for the price, I recommend it.
The wrong model arrived but everything has been resolved. Thank you very much.
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Great sink for small items.
good product, cleaned all the gold and silver in the house, satisfied with the result
Works very well, it is actual ultrasound
Everything is fine!
It's easy to use, there's a little noise, but I'm satisfied because I can see dirt coming off~!^^ I got it at a good price~!! !
I love it because I can clean my Invisalign orthodontics.
I am very satisfied with the results.
Very fast shipping and well packaged, works perfectly.