Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality isn't amazing, the touch is fine, the sound is limited and not very pleasant to listen to... but you can't complain given the price.
Okay
Great for the price. Although it took quite a while. Perfect for my little one to use while learning to play. Decent sound.
No problem, by the way, almost two months for delivery.
You can even wear earphones and practice at home! I'm satisfied because I can change the sound as well.
The child likes it; the charging method is convenient.
Bought for a christmas gift. Arrived very late, but is useful and enjoyed. Works well for a casual jam from what i'm told.
It's nice that it comes with a bag. It's foldable, which is great. It's easy to carry around. If you only use dental floss at home, you don't really need to buy it. It's probably best for those who carry it with them. It has various functions, which is good, but the sound is a bit harsh because there's no pedal. That's a shame.
Rubbish!!! Dont buy this toy its crap.
I bought a foldable one to practice playing while resting at the company, and I'm very satisfied. It's very light and can be placed on a bookshelf when folded. I didn't expect much from the sound quality anyway, and the key spacing is like a standard piano, making it perfect for practice. It's really possible at this price because it's from China.
I think it's very cost-effective. My child likes it.
The sound of the speaker is strange. :(
Good cost performance
I am using it neatly and well.
I purchased it and used it twice, but it doesn't charge. I applied for a free return, but the page doesn't even load. I would like to exchange.
It's pretty and works well. The sound is moderate so there shouldn't be any noise pollution. I like the clean design and even the bag is good!
Seems to work well, comes well packaged and does what it's supposed to. Sat at an airport for 5 weeks before it arrived
That was good.
It's better than I thought haha.
I bought it for my daughter. It seems she's concerned about the slight rattling sound when playing, but she seems very happy with it. The fact that it comes with a case makes it easy to tidy up, which is nice.