Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok!
Love it! magestic synthesizer!
I have to say that i love this keyboard. it is very easy to set up. you can use either batteries or a usb cable that comes with it. it has more than 200 demo songs. it has a setting that lights up the keys in red. it is very sturdy and that’s a nice amount of weight.
This 61-key foldable keyboard is fantastic! midi function works perfectly, easy to connect to phones and computers. it folds up small, super portable with great sound quality. perfect for beginners and travel use.
Love this 61-key folding piano! the midi function works perfectly, connection is stable and simple. the keys feel comfortable to play. bonus with a free carrying bag, great value for money, totally worth buying!
Everything is fine.
I just found this on AliExpress: Amoudo 15.6-inch Portable Monitor 1920x1080P Extended Display IPS LCD Panel VESA Mount Foam Stand
Very nice instrument for the reasonable price. It has many additional functions, good plastic quality and normal-size keys.
It's a great keyboard for kids who are just learning to play piano/ keyboard. It has many tones and rhythms. Sound is ok for learning but not for advanced music players. However, the only thing missing is touch sensitivity.
As described
It was good the way i expected it. I'll enjoy 🤪
super keyboard, it has the exact size of a normal piano and even better, it has sensitivity, its value is much lower than what those selling in music stores in this country offer.
It's a shame that the weighted keys don't correspond to the ability to play the same note softly or loudly. It's a serious flaw for a piano, but of course it can be used as an organ. It's really a pity because being able to fold it in half is very convenient and all other things work well.
The product is as described, comes with its lights and works as it should. So far it hasn't given me any problems, but I need to use it a bit more.
Introduction and description not clear, a bit tricky and misleading. Not as expected. Annoying when unwrapped. They tricked with very very small line of sentence underneath the main introduction. Very unhappy and angry being trapped customer.