Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product
Very good quality. No complaints.
It arrived on time and in good condition, with no shipping details!! Excellent product and good material for the price!! I was very satisfied with my purchase!!
Sturdy product. highly recommended
Very good.
Very good quality product. the shoulder supports can be folded down individually with a button. the pad resting on your stomach cannot be turned but it can be moved lower by extending the vertical bar. lanyard height can be easily adjusted. (there is no spare lanyard supplied, though.) the hook is covered with rubber and has a security latch to avoid accidental release. it can hold a 3-3.5 kg tenor sax very well and the instrument feels lightweight.
It's a very practical item. I've already bought four of them, one for myself and one for my friends. They are delighted!
It's a very well-made copy of the original JazzLab.
Good workmanship. Everything fits.
everything is fine
Thanks much
Extremely valuable and practical saxophone shoulder rest
AAA+++++++++++++++++++++
Works perfectly and just like the real thing!
It does its job. Maurizio
Good quality product and exactly what I needed.
very comfortable and of good quality, excellent materials and easy to use
Everything arrived fine. The shoulder strap is very comfortable. The only downside is that it was placed in an envelope without protection.
I didn't really like the quality of the product.
If you play tenor sax it hurts your right shoulder
I really like this design one complaint is the piece in the chest can be very uncomfortable if not sitting correctly
Ok
I am very happy, a very comfortable item of good quality arrived quickly, I will buy another one, excellent seller.
I will buy again
I can't hang it on my shoulder straight away, and during the process of bending the product, it didn't fit properly so I couldn't use it again.