Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The package arrived very quickly. Very well secured. I'm just starting to test the vacuum cleaner, but so far everything seems to be working as it should. It draws very well even at the slightest power. The only caveat I have is with the built-in brush head because the suction power is no longer as efficient - the brush should be designed differently. But when it comes to a long pipe and a small narrow one, it's definitely okay. You have to consider that the vacuum cleaner weighs a bit, but it's manageable. I recommend
The vacuum cleaner has been used as you can see from the tank for a few weeks and it works great; for such a price, it's really an excellent product. As stated by the manufacturer, the vacuum cleaner battery lasts without any issues. Delivers within 3 days and very quickly. I recommend.
Everything as described, very nice vacuum cleaner, I am truly satisfied with the purchase. I recommend
Fast DHL shipping, product as described identical to the much more expensive D... store, works perfectly and has power as described in the offer. This is the third vacuum cleaner I've bought - the rest were for friends and everyone praises it. Plus also for accessories that match with the company D.... If you have dogs or cats, I recommend it because it is essential and handy, and the suction power is strong. The light on the brush also does its job because you can see every crumb. 👍 👍 👍
cool, it vacuums, lights up, it works, it's not a revelation, well it doesn't pull like a stationary corded Electrolux, but it sucks well, it's not heavy, it handles well, the battery lasts just right. poor quality of the cable from the charger, so thin, curious about its durability in the long run. Good value for money.
Super vacuum cleaner, powerful, well-designed. Express delivery.
Great. I've been using it for some time. There is a brush light and the suction power is appropriate. I recommend.
First impression is good. Powerful and quiet vacuum cleaner. The whole house can be vacuumed on a single charge. Useful light, dust is clearly visible.
Super vacuum cleaner, very fast shipping, the vacuum cleaner was with me within 2 days. I highly recommend!
First of all, the vacuum cleaner gives an excellent impression. The performance, accessories, and operation are really great, especially for this price! As for durability, it will need to be tested longer.
A very good vacuum cleaner, priced much better than branded ones, and it works similarly. The battery drains quite quickly, but that's normal. I recommend. Functional, stands without a backrest, the small brush is permanently mounted, so you won't lose it. two filters in the set.. all made of good aesthetic plastic. It's not without reason that it's so popular.
Super vacuum cleaner for this price and it's not loud. I recommend. Fast delivery, ordered on Wednesday evening and arrived on Friday.
The Laresarv7 vacuum cleaner is great. 🙂 This is already the 6th purchase for another friend. Everyone is satisfied, it's strong and the dust container is easy to empty. POKECAM 😍
Express shipping, I'm using it and it works fine.
Delivery from German warehouse, express shipping! The equipment looks solid at first glance, doesn't smell like typical Chinese goods. 😅 . Very easy to use, it also has power; it handles sand on the floor and dog hair well. We'll see how the battery life is. For now, I can recommend this vacuum cleaner for that price!
Everything is great.
I must say, a very nice vacuum cleaner. I mainly clean panels, so this vacuum cleaner is perfect for such cleaning. It has three suction levels. Due to the very fast battery consumption, the highest level is practically not used, but there's also no need for that because...panels. Wada, it's a rechargeable battery. At an average level, the working time is approximately 30-40 minutes. However, for this money, the rating is very positive.
Very good
EXCELLENT PRODUCT.
For this price, it's really good equipment. My 53 meters I manage to vacuum on a single charge. For larger areas, I strongly recommend buying a second battery. The shipment arrived to me in 27 hours - that's a mega positive surprise.
Super
The vacuum cleaner meets all my expectations, delivery in 2 days, I am very satisfied, I recommend it to everyone.
Great item! Looks exactly like on pictures, the same as described, everything ok. Delivered to europe in less than 10 days.
Very good quality vacuum cleaner, already bought the same one for the house. As described, I recommend :)
I highly recommend it. The vacuum cleaner is really powerful. At full power, it can vacuum a 60 m² apartment.