Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve tested this vacuum cleaner and i’m very satisfied with its performance. It has strong suction, both on carpet and hardwood floors, picking up dust and dirt quickly. It feels a bit heavy to use, but it makes up for that with its efficiency. Overall, it does a great job and i would recommend it for everyday cleaning.
I've had it for less than a month and I regret that it's so late. Bought at a bargain price, used daily. Central vacuum cleaner placed on the side track, same with the mounting vacuum cleaner. With three dogs, it does a great job. It's not very convenient for manual vacuuming, e.g., of curtains or a car; it's a bit too heavy and too large for such surfaces and doesn't pull as well anymore. To the floor, carpets - unbeatable! It really does a great job. House 120 m2, three dogs, two children. In daily use. Ps the light is addictive! Doesn't stop cleaning :)
Well, it's really good for its modest price compared to similar price competitors in the Baltic States. Surprised by the presence of two HEPA filters. Thanks to the large wheels on the nozzle, it moves very easily on the floor. Definitely recommend for purchase 🙃
Fast delivery, I am very satisfied after the first vacuuming, the product's workmanship is also high quality, nothing squeaks or clicks, it works as it should. The great solution is that this vacuum cleaner can simply be placed without leaning against a wall.
I've been using it for about 2 weeks and I'm impressed with this equipment. So far it works very well, it's quiet, and the battery lasts for about half an hour of vacuuming at medium power. It picks up dirt well, the lighting works very nicely. It looks nice and tidy, and the quality of materials is also very good.
Vacuum cleaner as described, turbo mode is very powerful. I recommend it.
Considering the price, this is a very successful purchase. Performance weaker than other "branded" vacuum cleaners. For vacuuming pebble panels, I recommend - medium mode is sufficient. Vacuuming the low-pile carpet on medium mode works well. The highest mode quickly reduces battery life but the suction power is very good. I'm cleaning the dirt container because without the compressor, there would be no way to remove all the dirt - maybe a different shape of the cleaning brush would solve this problem. I am satisfied with this purchase and recommend this vacuum cleaner. Plus, the vacuum cleaner charges itself after being placed in the station.
Beautiful and strong enough to remove hair and scattered food; it's a bit heavy but wonderful, I recommend it.
Fantastic device. Quiet work. Very nice ssania. I recommend purchasing! I intend to buy another vacuum cleaner for the family.
does the job. Essential for children and cats at home. Battery can be replaced with Samsung or LG over time.
I highly recommend it; I previously had a Xiaomi G11. There's no noticeable difference. The laser is definitely stronger.
Ok
Great vacuum cleaner for everyday, quick use. If someone doesn't want to overpay and likes cleanliness, they must have it. This is already the third one in my family. I recommend it.
A very good vacuum cleaner at a great price. Handy and well-made. Of course, it's a bit less powerful than Dyson for 2 thousand złotys, but for that it's much, much, much cheaper. It's more than sufficient for daily cleaning. I recommend it.
A very good vacuum cleaner. On the third setting, it's really powerful. This is another purchase. I recommend it.
I'm testing it, I love it. It writes perfectly. One charge is enough for me to vacuum the entire apartment properly in 70 m2. At maximum power, the battery drains faster but the power is then truly strong. I bought it on your recommendation. I recommend it too.
This is really a good replica of a popular vacuum cleaner. For this price, it's worth it. It works well, has a light, and the battery is enough for thoroughly vacuuming a small apartment. It is also simple to clean. I recommend!
I recommend the product and the seller. delivery the next day. The vacuum cleaner fulfills its function. easy to assemble. The battery lasts a long time. I recommend
I am very satisfied with the purchase, the vacuum cleaner is great at dealing with my puppy's fur and this price is truly amazing for such a vacuum cleaner.
I bought it for myself and now for my friend. The quality is amazing, a Dyson replacement at a fraction of the price.
It has surprised me beyond expectations. Aspirates well, comfortable to use. The battery is almost depleted if you want to use it for the whole house, about 70 m2 at medium speed, increasing speed in areas where you deem necessary. Easy cleaning.
Delivery super fast, arrived the next day after ordering. Compact vacuum cleaner, convenient for vacuuming. As for vacuuming, I am positively surprised at how well it picks up hair, especially since I have many pets at home. Highly recommended!
It's super cool, it's not a cheap vacuum cleaner. It has good suction, I have animals and I am satisfied. I recommend.
Full satisfaction. I've had it for 2 weeks and there isn't a single flaw. Delivery to Poland in 2 days. I recommend
For this price, a great product. For floors, second gear is enough; for carpets, rather turbo. If there was a slightly larger battery, it would be absolutely brilliant, but according to my standards, it's still sufficient, and at this price, I can't find anything competitive. I recommend. Shipping from Poland takes 2-3 days and is delivered to your home.