Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
This is amazing, in 2 minutes it peeled a zucchini and a piece of cheese without any damage.
Attaches to counter really well, looks like it will do the job.
I am very satisfied because the cost-performance ratio is good haha.
I loved it. Good materials, good size, it sticks very well to the table with the suction mechanism and the system for changing anything is very easy. It comes with its brush to wash it.
Clean injection molding, decent design, appropriate input port, fits well. It's a must-have item for me. Buy it without hesitation.
I am impressed! Totally worth buying grater! Really i wonder why, but i am constantly getting hurt when using grater, was always angry(( but i was shocked when tried this rotary grater! It works sooo fast and safe, now its much easier to prepare my favourite salads. Recommend!
Very beautiful, high-quality, grater. Easy to use, grates vegetables beautifully. I recommend it to everyone.
Very cool thing, works perfectly.
It's smaller than I thought. Can easily use small amounts at home
I am very satisfied with the purchase. You can quickly chop vegetables without worrying about cutting your fingers. It adheres very well to the kitchen countertop. It's convenient to wash because it's transparent. It doesn't take up much space in the cabinet. I recommend it.
cool grater, I recommend it, everything matches the description, high-quality plastic, the suction cup holds firmly. Delivery in 10 days.
The best thing I bought from Ali. It's really convenient because the cooking time is shortened.
Excellent product
Excellent, really high quality.
Materials is really good. The gaps between the blades are minimal grip on the surface also feels really good
High-quality product and beautifully cut.
Great product, i love it, became primary cutter in my kitchen
I use it every day. I use it for various dishes like tempura and carrots. When using it, I was worried because it's been difficult. It's designed to be fixed to the floor, making it more comfortable. Very satisfied for the price.
Great, thank you very much!
I'm not good at writing reviews on Ali~ Because most of the products are very satisfactory. But is this product really, really, really satisfying? ! Since there is no difference in price, I recommend purchasing the one with color. Surprisingly, it's made in China, but the polishing finish was good. I washed it once with baking soda and hot water, rinsed it twice with hot water, and even wiped it with a kitchen towel without leaving any residue. I bought it without high expectations for making carrot raffles, but even after using it once, I feel disappointed. The components are well-organized for various purposes, and the floor suction pad is strong. However... since the height is low, it might be a bit cumbersome to move because the container needs to be lowered in height. I was debating whether to buy it or not, but if it was going to be 4 carrots in just 5 minutes, I would have thought about buying it much earlier.
Impeccable, it's good. 👍
This is great! The best helper in the kitchen! better than a blender, a thermomixer, and my wife. I recommend with all my heart!! !
Super
Everything came as expected, just like in the photos, and it works very well.