Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought a manual cutting knife for soap cutting, but I didn't have high expectations because it was cheap. However, the blade holds well and the cutting surface comes out neatly. It's adjustable in thickness, so it's very useful for cutting CP soap, and it's easy to clean, which makes me satisfied.
works great thank you
Works better than expected, thank you very much!
Good product, I am very satisfied for now. 👍👍
Very practical devices for camping as they do not require electricity and are easy to clean. Thank you.
If you don't have a perfectly smooth table, it's difficult to attach the suction cup and the work becomes more challenging. I grated some carrots and the plastic immediately took on color and it cannot be returned to its original white state. Otherwise, the product is of good quality and meets expectations.
Very durable material. Worth the price.
cool ergonomic item. works perfectly, durable, the suction cup holds tightly.
Excellent vegetable cutter, slices vegetables very quickly, convenient and safer than using a regular grater. The quality of the plastic is good, arrived in a box intact, well-packaged. Fully matches the description. Arrived in Ukraine very quickly, about two weeks. I recommend both the product and the seller, thank you very much!!!
My opinion is brief. Accurate, fast, effective.
Excellent product, 👌 matches the description, the material is of quality, it is easy to assemble, comes with 3 cylindrical metal slicers, a handle, the stand, a brush for cleaning, and the adapter to push the food, the box is thick.
I ordered not for myself. The quality of the vegetable cutter is satisfactory.
It's exactly like the picture. I'll use it well. Thank you. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you. It's exactly like the picture. I'll use it well. Thank you.
Everything is great. Thank you.
I received the item well. It's great for small quantities. Being able to secure it underneath makes it more convenient.
The delivery was fast and I liked the small size. I tried cutting potatoes with it and it was very easy. I like it more than I thought.
Arrived in 2 weeks to Bogotá, looks of good quality. Meets what was published.
The item is excellent, I recommend it, thank you very much!
It's much easier to use when making vegetable salad than doing it with a knife. Highly recommended It's much easier to use when making vegetable salad than doing it with a knife. Highly recommended
Very good, the truth is it's great for chopping and very fast.
very good quality, highly recommended
Works really well! It actually has a better quality than i expected and it makes cooking really easy
It's better than I thought!
Very good product, I recommend it.
It's really good compared to its detachable companions because it doesn't break apart when you actually use it.