Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, 3 light modes, fan. Really satisfied
Very satisfied with this desk lamp item.
This is a very good lamp. 3 lighting modes, fan.
The brightness is just right. Recommended
This is not the first time I've bought this lamp model. It's a good item for working during a power outage. Decent quality. At the highest brightness setting, it gives a lot of light but the battery won't last long. Approximately an hour or an hour and a half. Using a power bank solves the problem. However, if you use it at the lowest brightness level, it lasts very long until morning.
Shines well, holds battery for a long time, comfortable and convenient.
Amazing product, everything works!
LED lamp shines well with three modes + smooth brightness adjustment, display with clock and thermometer, informative packaging was slightly damaged but the lamp is intact and works well.
very good lamp, lovely, recommend 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
It's very pretty, it's very nice and you can use it anytime, and it comes with rechargeable batteries so you'll never be without power or have to buy batteries. It lasts a long time. I have another one that only has two lights and I've had it for about three years. This one has four lights and comes with a fan. I highly recommend it; it's a good purchase and very durable. It shows the temperature and has a calendar clock. I recommend it.
the lamp shines well, everything works!
Everything arrived intact. The box was slightly dented but it doesn't affect the work in any way. Everything corresponds to the description, so I can recommend it for purchase.
super as a light satisfied thank you seller
Very satisfied.
Excellent
very good product, it illuminates very well, good battery and has the added benefit of having a fan, quite a detail, and even more so for the price.
Very good quality
That's perfect
Perfect operation. Fast shipping
This time it arrived in 3 days and works well. It would be nice to have a fan in the summer too.
It arrived quickly and in good condition, everything worked very well.
This is my second order. Good product, fast delivery. Recommend the seller
perfect
The lamp is gorgeous and shines brightly. Delivery was much faster than the stated timeframe.
Excellent indeed. Functional, highly recommended.