Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product for the price, but the base should be heavier to prevent it from moving.
It seems to have good value for money and high usability. It seems to have good value for money and high usability. It seems to have good value for money and high usability.
Looks good value for money. It has 3 light settings.
For this price tag, it's simply superb, everything works perfectly, there's a fan and warm light. There is smooth adjustment of light intensity.
Great, just like the photo! It gives off a lot of light, and has 3 different modes, charges via USB and can be used while charging. It has a clock and calendar, fan, and two pens. Excellent. I recommend this item.
The box was damaged but the lamp is intact. It shines well.
very good
very good
Perfect for kids
Very nice light, looks great
Very good attention and understanding. Regarding the product, the box arrived damaged but the product works correctly. As for the lights, I thought they would be a bit bigger but they do fulfill their function of illuminating the area well. Excellent, I like it, thank you 👍
The lamp is very bright and very practical, everything that was shown on the packaging is included. There are three brightness levels and the clock is always clearly visible. The fan is a bit weak, otherwise it's great.
I really liked the lamp. The clock, fan, light all work. The child is very happy. Bought it for studying. The light is good, if it's hot, you can turn on the fan. The time is always at hand. Very satisfied with the purchase.
love it❤️❤️❤️
Good lighting, I ordered it without a battery and I have to set the time every time it's unplugged, otherwise perfect.
The lamp is cool, the child is fascinated, what else is needed?
Thank you for the fast delivery. I purchased it at a good price.
Satisfied with this purchase: everything is functional (lamp, time, date, temperature). The surface of the base is covered with faux leather giving a pleasant touch feeling. At this price, I recommend the product.
perfect.......perfect.......perfect.......perfect.......
The product matches the description and has excellent cost performance.
The lamp is small but exquisite. The lamp has three light levels: cool white, yellow, and warm white. The fan also has 3 speed levels, operates quietly, cools well.
I love this lamp it’s very bright and the fan works great as well definitely happy with this purchase
Very light weight but definitely works
Received well. Very well, it is important to remember to clearly state that the model has an internal battery to keep time in case of a power outage.
A pleasant purchase the items are really nicely made. Recomment will buy again.