Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty watch, maxi size and beautiful color gradient possible, full of additional features. I am on my second purchase. I recommend without hesitation!
Gites
Top
Perfect product. Many color setting options and color mixing possibilities. The pilot light and integrated LED indicator are complementary to the clock.
To be honest, i didn't have high expectations. The price is a bit lower than the competition so i expected the quality to be worse. Well, it looks and works very well. I was surprised by how quickly the package arrived in romania. In 5 days i had it at my door. Nothing to complain about, it is exactly as presented. The watch has memory, i think some kind of battery inside so that if it is unplugged it doesn't forget its settings. I highly recommend the seller.
Excellent wall clock 👍 Large bright and visible characters, choice of fixed colors, gradients, or multicolor. Intuitive and functional remote control. Delivered with wall fixings with nails and installation template, perfect and very high quality. Shipping from Germany and ultra-fast delivery in France within 2 days! The only negative point is the smell of burnt plastic from the remote control. Highly recommended! ! !
Amazing
Compliant and satisfied
Super bright and big, exactly what i wanted.
Product arrived intact. Powered by a small reducer that connects to 220V. The feature of this watch is its readability. Three programs with dynamic color variation plus the possibility to choose a single color. Small and slightly sensitive remote control. Time and date adjustments can also be made through the buttons on the watch itself. Intuitive, easy to use, colorful, well-defined chromaticities on a black background.
Fantastic! Perfect, thanks 👍
Arrived very quickly. It is beautiful. I am very satisfied. I recommend.
This is very beautiful and convenient, thank you. ❤️ 🥰
The clock is very pretty, the numbers are well-readable and bright.
It is a very easy watch to set up. The color is vibrant, adjustable, and with sensors to adapt to ambient light. The alarm sounds very loud. I am very happy with the purchase. It arrived very quickly.
Fast ship from the us. Easy to setup. Good initial quality. I am pleased with the overall experience.