Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look cool :)
Superb digital watch! A quality product that stylishly enhances my interior. I recommend!
It's really good. It looks great and even shows the temperature. The colors can be changed between different options.
This is my first purchase on aliexpress, and i must say i am impressed! This clock is very well made and has a ton of features
It's perfect. If you're hesitating, don't hesitate.
Beautiful watch
Very nice, and you can see the time very clearly in the dark.
This is a pretty cool wall clock (even our colorful little huggy wuggy thought it looked cool!). There are some pluses and some minuses though. This was shipped from within the united states so we had it within 4-days (that's a plus). As usual, it came shipped in nothing more than a thin plastic bag which is always a negative with electronics (although the clock was in a thin cardboard box within). The clock's colors are vivid and flawless. The clock's time, alarm # 1, day, date, month can all be set from the buttons on the clock but all other features require the use of the included small remote (color variations, alarm 2, auto dim, brightness levels, alarm volume, etc.) Which requires the remote forever be "married" to the clock. The price from this seller was excellent, includes a power block & long power cord.
Great, clear display, perfect for a large living room; the numbers and all graphics are visible from various angles. This is a big advantage on sunny days.
Great clock, I highly recommend it 👍
Works great.
Very bright nice clock
One of the best things I bought on AliExpress, very happy
My husband loves his birthday gift.
Works great came very fast loving it
Nice rgb clock.
I ordered one for gift liked so much but i've never seen 2nd one n was paid for i thought I can't take pic of something i never got yet 😞
The item is beautiful, the only thing that will add value to it is its durability because aesthetically it's a 10.
Nice digital representation. Power seems to fluctuate causing a temporary shutoff l. otherwise very nice.
This is a wonderful clock. A remote control to change times and color. They give you push pins to easy mount it to your wall. The color setting i have here change every second. Very cool look and the letter and numbers are big.
Works perfectly. I am very satisfied. I recommend this seller. Reliable. Thank you.
super
Received The order but didn't check it
Perfect
Came in great condition, fast and works great!