Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received.
Fast shipping and good quality. Looking good. Easy installation. Recommended.
Super, very clear - I am satisfied!
It's better than it looks in the photo. Structurally solid. Very easy to set up. The remote control is spatial. It arrived in a reasonable amount of time.
Perfect, works great, very pretty.
I was expecting to use it with batteries, but uses usb corded only. Requested refund.
Exposed package received quickly
delivered quickly. item meets the description. I am happy with it. 👍
Beautiful large watch that allows you to see it from afar. Lots of options for color change and practical alarms. Especially the countdown. The remote control is a bit finicky, too bad.
super watch, beautiful quality. top 👍
Unfortunately, the photos don't do it justice, but it's multicolored and slowly changes automatically. It has a very long cord which is convenient. Easy to adjust and its remote control is very practical; it even has lights underneath.
Very nice large clock, i made a stand for it, it you want you create one yourself Printables.com / model / 1418332-large-clock-stand Seller shipped promptly but shipping by dhl from germany took longer than the standard aliexpress shipping from china i used for some other items i ordered the same day
Very nice. Thanks!
Product damaged.
impact on the clock screen but Aliexpress customer service is very responsive for returns and refunds. Too bad because I liked the clock, I will buy another one hoping this time it will be better packaged. Thank you 👍
As in the description and fast delivery
As promised
Absolutely love in my classroom. Best part is remote for alarms.
Bought this alarm clock for my kid, he loves it. Works as it should and lights are all good.
Too bad about the external power supply, otherwise it's amazing.
Be aware it takes batteries and they do not come with it. Hoping it holds up in my classroom. Good size for a classroom wall.
Excellent in everything.
Well-made product, perfect packaging, everything as described.
Perfect. Very beautiful finish.
Holy guacamole this clock is so bad ass. It’s really huge compared to other sellers. It comes in different colors lighting my mom loved it. It was a gift for her. It’s so worth it. I bought this because she’s 90 years old i’m gonna get a couple more for a bedroom and other areas in the house so she can see, so if you have any older people that has a hard time seeing o’clock this is perfect. I give it a 10 out of 10 one of my best purchases yet.