Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real Time Notifications
Simple installation, successful setup following the instructions, clear images.
The ringtone is clear and lasts a long time.
Looks nice, very compact, good quality 👍🏻
I haven't tried it yet, but it arrived in good condition, it's discreet and nice.
Fast delivery, but connecting it is already a problem.
Ok
Perfect.
The sound is very clear, the doorbell music can also be changed, and after someone presses the doorbell, you can directly receive a video notification, can talk, and the user experience is very good.
The quality of the visible doorbell is very good, the ability to maintain continuous operation is super strong, the night vision camera is clear, and the functions are powerful.
I really like that I can see the outside which is relatively safe, and the doorbell sound is also very loud and clear. Highly recommend buying!
Very good. Easy to install, can change the sound volume and ringtone as desired, satisfied.
Received the goods, the products match the description quite well, the quality is okay, and the price is reasonable.
The materials and craftsmanship are both exceptionally exquisite; the workmanship is truly excellent.
The explanation and app are almost entirely in Chinese.
Stylish appearance, clear sound without interference, powerful ringtone, both the call and receiving signals are louder than usual, very convenient for parents at home, easy installation.
Great, slightly expensive but not too costly interactive gateway with a camera, the siren sound is loud, pressing the button can start a video call, very good, the image is very clear.
You can set the display mode at any time; by opening the software, you can see real-time monitoring. The display mode can be set at any time, and the battery seems to last for months.
Powerful and with a very sharp camera, I knew it would be sharp, but the result is even clearer than I imagined. When someone rings the doorbell, the phone also receives a notification.
The camera is also very clear, for home use there are no issues, if needed you can try it out! The standby time is reasonable!
The customer service is very kind and patient, the quality of the doorbell is amazing, it's worth the price, I'm giving this review after using it.
The sight clock works very well, the quality and materials are good, with many functions, very practical and convenient.
Powerful functionality, elegant design, iconic sound – five stars!
It was installed within a minute, connected to your phone so you can check it anytime, and you get a notification when someone arrives, super practical. Both a doorbell and a camera, very satisfied.
The elderly at home often have poor hearing and don't notice the ringtone. With this ringing system, it's much easier; the ringtone is nice and not disruptive.
After testing, all functions work perfectly, now I can check the status at home while traveling just by looking at my phone.