Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real Time Notifications
The doorbell is very loud, and you can also adjust the ringtone; when the bell rings, it will take a photo.
After installation, the safety factor has increased, and the child no longer worries about being alone at home
Good quality doorbell, full functionality, clear image
The doorbell is exquisitely crafted and can be easily connected by following the instructions. it's super simple
Good quality, clear image and loud sound
Makes me feel safer, the doorbell can change sounds and can also take photos, not bad.
The electronic cat eye is easy to install, responsive, and feels good to use.
Try installing it after receiving the goods; everything works well at once, and the quality is very good.
Not bad, small and exquisite, very easy to use, with good sensing ability
The operation is very simple, easy to install, the network connection is also fast, and the screen display is very clear
The doorbell is good, with a long visible distance and a long-lasting battery life
The doorbell is very versatile and convenient, hanging directly in front of the house door.
Practical and convenient, the price of a few dozen dong is quite high, but you can also watch directly on your mobile phone.
Fully functional, ringing the bell can change the video sound.
Easy connection, clanging sound, clear effect
High sexual content ratio, good quality, clear images
Clear images and night vision function, can be remotely monitored.
I really like the appearance, it's simple and the sound is very loud. you can hear it even in the bathroom
Installed on the door, it can be seen far away and the entire corridor can be clearly seen
The operation is very simple, you can watch videos and talk to people outside the door.
The installation of the doorbell is very simple, it can capture who rings the doorbell
The quality is good, and you can remotely view the situation at your doorstep through the internet
Can connect to the phone, can see who has arrived, the bell is also very loud.
This doorbell responds well, the sound is clear, and the video is also clear.
The emotion is very good, the resolution is very high, and it looks very clear.