Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything was perfect – fast, efficient transaction and delivery. The product is as described. I recommend the seller. Best regards.
This size is really small like a pizza slice. Order a bigger one if you're already ordering. Trust me, I didn't measure before.
It's exactly what I needed, it arrived very quickly.
Arrived well packaged covered with very high quality plastic
Excellent from the cutting board, I am very satisfied.
The item arrived faster than expected and was well-packaged. The quality is very good for the price, and it looks exactly as it did in the product photos. It functions perfectly and matches the description. I’m very satisfied with this purchase and would recommend this seller
Now i've been using it since i got it. I set aside my typical old one and i prefer the stainless one. This is very nice. Thank you seller..
Just a piece of sheet metal
Very good, thin but durable, you have to be careful when cutting, it could damage the knife edge.
I thought it would be thicker, that's the only detail.
Better than plastic and wood/bamboo Easy to clean Easy to cut Knife does not sanag on surface Looks lit
Chopping board feels thin. However the important point is that it is stainless steel. Get some getting used to using a thin chopping board and the feeling that my knife will not be damaged. After using it for a while i get to feel the knife will be fine so long i use it normally.
Arrived well packaged including nylons on the product itself to prevent scratches in transport Looks good hard and high quality I haven't tried yet
Good quality and fast delivery at an affordable price.
It's really good to use, but it's thin, so I had to wash it by hand when doing the dishes.
🔪 Metal cutting board made of SUS 316 stainless steel - a reliable and durable kitchen accessory that is ideal for daily use. ✨ Advantages: Made of high-quality stainless steel SUS 316 - resistant to scratches, moisture, and corrosion. Hygienic surface - easily washes, does not absorb odors and does not accumulate bacteria. Ideal for cutting meat, fish, vegetables, and fruits. Hole in the corner - convenient to hang or carry. 📏 Compact, stylish, and practical - a great choice for a modern kitchen!
True to pictures, good quality, no scratches Not heavy, comfortable
It comes well protected, is thin and can be stored anywhere, it also comes with double-sided plastic for removal.
Not used yet, but satisfied with the quality
I cut a piece of ginger with a cleaver to test the quality of the board and it fared quite well. I applied the usual strength as though it was my regular plastic one and only microscopically you can see a very faint cut line. Technically it's almost invisible. This 316 (better than 304) grade steel cutting board is a winner.
As advertised, shiny ,smooth and ready to use.i love it and will be definitely buy more!! !
This metal cutting board is a great purchase. It is sturdy and easy to clean. The only downside is the thin sides, they are not sharp, but if you're not careful, you can still cut yourself.
I expected it more often.
super super super super super super super super super super super super super super super super super super super super super super super super super
Excellent item, I had already bought a larger one and I was happy with it. Light and resistant. Recommended