Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. It can also be used in the laboratory.
It's wonderful, I love it.
It arrived earlier than expected, seems like good material at least it doesn't give any indication of being alloy.
Arrived safety. Good quality. Thank you
It is exactly as indicated, has an acceptable thickness, enough so that it doesn't bend and doesn't have much room. Recommended.
Looks good
Excellent, as shown, looks of good quality.
Perfect for the kitchen, small but effective, easy to clean.
I got it cheaply and it seems okay, haven't used it yet.
Very good quality, not very thick, but it does its job, good material, good finish, good performance and very lightweight, good price.
The boards are great however the edges are very sharp. I have cut myself grabbing the boards each use. I will have to use gloves when using the boards or find some padding to wrap around the edges.
The products match the description, fast delivery, high-quality material, I recommend.
It was inconvenient because I only had the existing wooden cutting board, but I bought it cheaply on Ali. Although I haven't used it yet, there might be some inconvenience in removing the polishing agent and using it, but I still think it's good for a low price. The blue sticker that certifies it as a new product is also very nice. I'm looking forward to using it.
An excellent and indispensable item in the kitchen. Fast delivery. Affordable price.
The product is new and thick, but the sides are too sharp. It would be nice if the edges were thicker.
The quality is good and I am very satisfied with the shipping price. May you prosper and upload many good products.
Small stainless steel panel for chopping fruits and vegetables kitchen board. Easy-to-use and clean
Good article, light yet sturdy one, thin and easy to store and also ok for dishwasher
2,39 € for each of the smallest. I got two because the small ones are handy and i suggest to get it. Do not buy in shops where they list as titanium because it obviously isn´t. This is a good item and an honest seller. It is indeed stainless steel.
Very satisfied, really really good product and worth it and cleans easily…………………………….!!!!!!!!!!!!!!!!!
So cute just right for cutting garlic and onion
Great stainless steel cutting board! Solid, durable and easy to clean. It doesn’t absorb odors like wood or plastic, and feels very hygienic. Slightly heavier than expected, but that makes it stable while chopping. Perfect for meat, fish and vegetables. Excellent value for the price!
Very nice, arrived with protective plastic. It arrived 7 days earlier than expected.
Nice board, looks good quality. Haven't used it yet. Fast delivery.
Looks great! Very satisfied with the purchase :)