We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The frying pan's performance has weakened, so I chose this product after comparing it beforehand. It's heavy, but stable and sturdy, so even if it hits the ground upside down, it won't shake. The size is about 29cm, so using it for a long time won't be a problem. It feels like a bargain at this low price.
Excellent quality, good grip, stainless steel with non-stick coating, heats up very quickly.
A very beautiful frying pan! Haven't tried cooking with it yet but it looks simply great! I will definitely buy another one in a different size.
We've been using the frying pan for a week—so far the experience is excellent. If you cook without oil or with minimal amounts, the food may stick slightly, but it can be easily removed even with a silicone spatula. Let's see how the coating behaves over time. Initially, I was looking for an option with a removable handle because it's very convenient: saves space and allows you to safely put the pan in the oven. I found similar models on Tao, but didn't know their quality, so I decided to try on AliExpress. This frying pan comes with a regular (non-removable) handle, but its attachment is done with studs and nuts, not rivets. Thanks to this, we simply did not need to screw on the original handle— and the removable handle from Tefal Ingenio fit perfectly here. It turned out exactly as I wanted! Overall, I am very satisfied with the purchase: the quality is good, and the price is more than adequate. We took the size 28 cm (for the Chinese it's 30 cm). So far, the result has exceeded expectations!
Good. The quality is really great for the price. Be sure to remove any abrasive residue before use. The thickness of the frying pan is also appropriate and nice.
The description of the frying pan matches its actual appearance. The frying pan is of very good quality.
2nd purchase - Very satisfied - I highly recommend!
It looks quite good quality. It wasn't packed very well, just some thin bubble wrap and a cardboard box, but it arrived intact. The first use was successful, nothing stuck.
The frying pan is very nice. The handle was placed separately in the box, easy to screw on. I tried frying eggs without oil - it stuck. With oil, it doesn't seem to stick. It will be visible during use.
Good product, excellent quality, just like the photo. Worth it, great material.
The frying pan is currently used for frying fish and previously for eggs and meatballs, and I am very satisfied. The only downside is that I did not receive the cover plate that was included in the set.
It works just as described, frying an egg without oil was no problem at all.
Super frying pan with very minimal oil, nothing burns or sticks, super, I immediately ordered another one.
Product consistent with the description, good product quality, fast shipping, no issues with delivery. I recommend this seller.
Very fast shipping. Very stable and high-quality pan, no sticking and easy to clean....
I wanted to try it first before writing a review. So, I received the package very quickly, well packed. I thought the frying pan was steel. I seasoned it, tested it with water drops, but the water just evaporated without forming water droplets. When I started cooking, nothing stuck and everything was well-seared. The handle really doesn't heat up, which is very convenient. In general, time will tell, but for now I like it.
The size is good, and it came with a mini spanner that tightens the handle properly. I connected the handle easily. I also like the pan size and cooking surface; it's a cost-effective product. It's quite heavy for me, but I'll use it occasionally so it's not a problem.
The frying pan is very good, this is the second time I'm buying it, super.
Excellent product, you can buy without fear. It doesn't stick but since it's stainless steel, you need to heat it up a bit, but with very little oil it doesn't stick at all.
I ordered it for myself. The delivery was alright. The products are all as described. Highly recommend :)
Excellent, very good finishes and aesthetically pleasing (congratulations to the designer of the interior and background). Made with quality steel. The lid is a useful accessory. It's a bit expensive but I recommend it. Cooked 3 fried eggs with olive oil and they didn't stick. Today I cooked rice and it turned out perfect. I will continue evaluating it because my intention is to buy other pans to gift to my family and relatives.
It looks very nice even in person. It's really easy to bake in and simple to wash off.
It looks very solid and of good quality, it's heavy but as expected, it's quite large. I ordered the 30 cm one, it arrived in less than a week.
a top-notch frying pan, I can't wait to try it. At first glance, it looks very good, it's heavy and that's what matters. a good sign
This pan is great, just as described. The fried sunny-side-up egg is crispy without sticking to the pan.