We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The weight is heavy. The handle needs to be assembled, but it can be done quickly. I tried frying it, and there was absolutely no sticking. The problem was that it was a bit difficult to remove the polishing agent. Mix cooking oil with baking soda, scrub vigorously, and add a final splash of vinegar. I repeated the process 3-4 times, boiling and finishing the process each time. The 26cm size feels a bit small; the burner size is 16cm.
I liked the frying pan. We cooked vegetables once. Nothing stuck, even in places where there was no oil. The taste of the food did not change. I'll see how it goes over time, but I liked it the first time I used it.
Very smart does what it says and good quality
Overall not bad, I thought it would be heavier, the bottom is a bit too small for my liking, the actual contact surface for frying is about 21cm, high walls, we'll see how the coating lasts.
Fast delivery. I am impressed with the quality of the frying pan, I highly recommend it. It was received very well packaged with a cardboard box and bubble wrap, I recommend the seller.
In the meantime, the pan has proven itself in practice and turned out to be an excellent product. The communication during the delivery period was also reliable and precise. I am very satisfied with the purchase and the process, and I therefore give this product a clear recommendation.
This frying pan is excellent, the best I've ever seen. It's worth it, and this is the second one I've bought. I bought three, you won't regret it.
Like the pan. The key to non stick is low heat .
Hello, I received the pan and I am using it well. I can make my favorite eggs in it and I am very satisfied.
Received and tested. Satisfied with quality and really non stick. Hopefully it’s not teflon coated.
Great looking skillet. I haven't used it yet. I hope it is durable. I'll find out after using it for a while.
Super fast delivery and clear instructions for. Use used it to fry bacon and was very. Non-stick i highly recommend this product
Very nice, correct size fits my other lids, doesn't stick when used correctly. Watch a tutorial on how to use these if you're having issues, it's usually due to cooking with wrong temperature or uneven oil.
This is the best pan I have ever seen and owned. It is simply excellent, perfectly made. The seller has given himself the highest rating for the quality of his service. The pan arrived beautifully and securely packaged. In summary, I recommend this excellent product and the Seller to everyone! Something wonderful!
It's ok not overly priced but not as good as i'd hoped for. Things do stick even when gently heated up and oiled. But unlike a non stick pan cleanup is a breeze if things do stick.
Good quality pan, food doesn't stick at all. Perfect.
The best frying pan I've had in 55 years. Definitely, I RECOMMEND
Top-notch pan.. passed the egg test. Perfect, beautiful.
Nothing sticks and it cleans very easily, very happy.
after greasing the pancakes, nothing sticks, follow the rules and nothing will stick, heat up the pan first, then pour oil and place the products, then nothing will stick. regarding the diameter at the bottom it is 26 at the top 28 so be sure to pay attention to this because I read a comment that the stated 28 is actually 26, but that's not true. delivery is relatively fast.
I am truly positively surprised and can sincerely recommend this pan. Only frying pancakes doesn't turn out well for me on this pan; I'm not sure if it's because of the rough surface or maybe the pan wasn't heated properly. Either way, I recommend it and don't regret the purchase.
Great purchase! Food doesn't stick and it's easy to clean!
The frying pan is good; when frying eggs, they don't stick. The main thing is to use it correctly, not to overheat it before the first use. Wash it, heat it up, pour a little oil, and heat it up again but not too much; don't let the oil burn, then just wipe it with a paper towel and let it cool down. It works with induction.
Love this pan . Cleans easy, looks great, cooks food well
The pan is very good. Easy to clean because the residue doesn't stick. It's a good purchase.