Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality delivered on time as described in the product description, delivered earlier than expected.
It looks good quality and has good thickness. I'm just going to test it.
nothing burns, the quality is excellent, one thing is unclear why it attracts if it is medical steel.
The box arrived crushed but the pan is fine, not crushed. Thank you, I will try it and if it's as it is, I will definitely buy more. Thank you, it arrived quickly.
It looks quite good. I don't know how long it will last or wear out, but at first glance, it looks very nice. I recommend it.
I'm not an expert in stainless steel pans, but i was able to use it without any issues and no food sticking to it. I guess it's alright then. At the very least it's a good value for your money
Excellent pan, super easy to clean, 👌 very useful and if you know how to use it, nothing sticks. I recommend it 10/10.
The frying pan is of good quality, I use it with pleasure, thanks to the seller.
It arrived on time and in good condition, it's truly amazing for the super price, totally worth it (less than $200 MXN). Need to test it but so far it looks great, plus it says it can be used on different types like gas, induction, ceramic, electric, halogen.
The product is exactly as shown in the photos, looks very sturdy and has excellent weight. It arrived packed in a box and double bag. The pan comes riveted and the metal of the pan has good thickness.
The pan looks of good quality, it's heavy and thick, I hope it turns out well and lasts a long time.
Exactly as described and good quality.
Excellent pan, very good finishes. It arrived with a slight dent, but it doesn't affect its function at all. I hope to purchase it again or buy other sizes. It heats up very quickly on induction, is heavy, and very easy to clean.
The size and shape are exactly as I imagined. I like it.
Very good pan. At a very good price for the quality of the pan, it is heavy and retains heat very well. I highly recommend it, just remember to cure it properly so it works correctly.
Excellent, the box arrived very damaged but the pan is what matters. The product itself is what I expected and exceeded my expectations for the price and quality. Buy without Fear, I recommend it.
It's a very nice frying pan. It's heavy and thick, high-quality stainless steel, I like it.
Fast shipping, the package arrived quite wrinkled but fortunately intact. The pan looks good, it's heavy enough which suggests it's of good quality.
Thanks to the seller, it arrived very quickly, even faster than expected. It arrived in excellent condition and very well wrapped. Very good quality, I truly recommend it. It's worth the purchase.
I have bought two different sizes and so far without any issues. Excellent price and the material feels good. It seems to be made of good quality steel. The handles do not heat up at all.
Delivery is very fast, 9 days to Israel before pickup. The frying pan cooks well, matches the description.
The product matches the description and was delivered quickly. The product is made from good materials, the craftsmanship is good, and the thickness of the frying pan is nice. I am satisfied with the purchase.
It looks like very good quality, I haven't used it yet, but it looks great. 😃
The pan looks great and has a very good gauge; we'll have to use them to see the results over time.
I loved it, it's already the second one I've bought and how cool!