Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a joy, excellent quality of the pan, I got it on sale, I highly recommend it although the box arrived damaged but it's not a problem for me.
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It's sturdy, practical, and affordable. It's convenient to use as a pot. It's great for stewing because there's no worry about the coating peeling off. I use it for stewing or boiling ramen, so I can put less in the bowl and not have to eat it, which reduces waste.
Excellent frying pan, suitable for induction, good quality, heavy - and that's a plus! I recommend it! After watching a film about the harm of Teflon, we completely switched to steel frying pans.
I like this pan it works really well . Make sure you heat it before you add oil or butter that way it will be non-stick and you won't burn stuff onto it
Excellent pan! absolutely recommended. I got it at an advantageous price and it arrived a few days earlier than expected. I will probably buy another one as well.
It's a really great plan for the price and i'm going to buy another to make it not sick make sure you really heat up the pan well then add oil or butter then your food
Excellent pan, I was delighted by its quality and it serves me perfectly for my induction cooker. I am happy, far away one of my best purchases.... I didn't upload a photo but it is just as it is presented, good grip of the handle, and weight. Too happy!
Very surprised, nothing sticks at all, very good quality for the price, it has become my favorite pan, like many things grilled and nothing sticks, fish, meats, oven, sauces, I am really very satisfied with this purchase 10 out of 10
👍 🆗️ 👌 Great!
It's really nice to use because it's a 24cm size frying pan! It's made of 304 stainless steel, so you can use it with peace of mind. Above all, it has a good coating, so food cooks cleanly and it's easy to clean. It has become an essential item in the kitchen every day. Very satisfied.
all perfect. fast shipping. all perfect fast shipping. all perfect. fast shipping
Very beautiful stove
At this price, this quality is great.
The great thing about it can go in the oven
Very beautiful stove. Top quality
Very good product
It's a solid frying pan. I have been using it for about 2 weeks now. It holds heat pretty well, cleans up as expected. I made sure to season it before my first use and it's been a nice adjustment. I had a teflon coated pan before, and after understanding what the pfas chemicals do, i am happy with this switch. I would definitely buy again. Thank you sellers for quick shipping and quality product.
Good quality, perfect size