Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product was delivered without any issues. The product was delivered accurately. There is no problem with the product. The stainless steel itself is thick and has a sense of weight. The finish of the product is also neat. I highly recommend this product. The seller is trustworthy. I will repurchase again.
Good product, it's excellent, it's 18/8, for the price it's good, it performs well, I will buy again.
Im impressed of quality 😎 Of this pan, thank you for your product i will buy again. My brother and friend from work will buy this pan too hehe. Blessings from israel to chinese people 🙏 🙏 🙏
the machine is good, if used according to the instructions - it doesn't stick, you need to add enough oil. looks great
I bought it because I liked the reviews, and I'm happy with how sturdy it is. I purchased it to use on induction. First, I purchased the appropriate size of 22cm, and if I like it after using it, I plan to buy an additional larger size.
Delivery was fast and it's my first time using a stainless steel pan. There's almost no abrasive material coming out and the quality is good~~ I tried frying eggs and it didn't stick, which is nice~~^^
Excellent pan, super easy to clean, 👌 very useful and if you know how to use it, nothing sticks. I recommend it 10/10.
It arrived on time and in good condition, it's truly amazing for the super price, totally worth it (less than $200 MXN). Need to test it but so far it looks great, plus it says it can be used on different types like gas, induction, ceramic, electric, halogen.
Excellent pan, very good finishes. It arrived with a slight dent, but it doesn't affect its function at all. I hope to purchase it again or buy other sizes. It heats up very quickly on induction, is heavy, and very easy to clean.
Very good pan. At a very good price for the quality of the pan, it is heavy and retains heat very well. I highly recommend it, just remember to cure it properly so it works correctly.
Excellent, the box arrived very damaged but the pan is what matters. The product itself is what I expected and exceeded my expectations for the price and quality. Buy without Fear, I recommend it.
It's a very nice frying pan. It's heavy and thick, high-quality stainless steel, I like it.
Delivery is very fast, 9 days to Israel before pickup. The frying pan cooks well, matches the description.
The product matches the description and was delivered quickly. The product is made from good materials, the craftsmanship is good, and the thickness of the frying pan is nice. I am satisfied with the purchase.
Excellent quality of the pan, nothing sticks to it with its respective coating. And above all, very cheap
It looks good. I haven't tried it yet.
Works perfectly with induction cooktops. The material looks of very good quality. The handle does not get hot even though the pan is very hot. I was really surprised by this pan, especially for its price. I highly recommend it.
This stainless steel pan is surprisingly good for its low price. Despite being affordable, it offers excellent quality and durability. It heats evenly, doesn’t warp under high temperatures, and works well on different cooktops. The handle stays cool, making it safe to use, and the pan cleans up easily with a bit of soaking. It feels solid and performs like a much more expensive piece of cookware. For anyone on a budget or just starting a kitchen setup, this pan is a fantastic choice. It proves that you don’t need to spend a lot to get reliable, high-quality cooking tools.
26 centimeter stainless steel frying pan, excellent quality finishes and materials, robust construction.
26 centimeter stainless steel frying pan, premium construction, excellent finishes, and very good gauge.
This is a product that cannot be purchased at this price. The polishing agent does not come out where the actual food touches, but there is a lot of polishing agent on the edges. It seems like the induction works well, so it must be made of real stainless steel.
I didn't expect such a good product at this price. (28 cm) The handle is sturdy, with a thickness of 2 mm. The 28 cm glass lid fits perfectly. It should be handled in the same way as an iron frying pan, and if you don't follow the instructions, it will stick, so beginners should study youtube before purchasing.
"just got my new stainless steel fry pan and i'm loving it so far! Heats up evenly, easy to clean, and feels super durable. Great addition to the kitchen – perfect for everyday cooking. Highly recommend if you're looking for quality and performance!"
This is an excellent pan of high quality. I used it and i am very happy. I highly recommend this pan and the seller.
The second one I buy, they are of great quality, wonderful to cook in them, healthy.