Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10w output doesn't seem possible. Just practice quietly.
It's really great! The fact that it's compact and can be operated entirely through an app is amazing! And most importantly, the sound quality is excellent! It's the best‼️‼️
Marvelous. Gig with this.
It's a cost-effective monster. I bought it to use as a practice tool next to my bed, and it has all the necessary functions, and the sound is beyond expectations. The included adapter is EU-style and fits Korean outlets. It can be charged, connected via Bluetooth to play music, and all functions can be controlled with a phone-specific app for easy editing and saving. The connection is smooth as well. The sound algorithm feels similar to Metribox 1, and preset 1 is exactly like the first impression with Metribox. This is a real product. The finish and material don't feel cheap at all; it has a sense of luxury. Very satisfied. Perfect for practicing in a corner. It's unbelievable that you can get this at this price. The delivery was also faster than expected.
Best amplifier
It seems that Pocket Master is integrated into the amp, but since NAM only has 5 slots and there are no stock images, it's difficult to use. Moreover, it is made in a form that only Full Rig is possible. It's unfortunate that it can't be charged with USB-C, and while the sound quality is difficult to call beyond its price range, overall I wonder if there are better products within this budget. I'm not going to perform with this amp anyway, but it's very convenient to save all my settings and choose them easily, so it's suitable as a lightweight practice amp.
Labai geras ampas, tiesiog super geras 👍 👍 👍