Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great delay/rev combo pedal. Quite simple in the features but has a great tone and is fully analog.
Love this pedal
The pedal came well packaged inside the box with an instruction manual and adhesive velcro to attach to a pedal board. It also has rubber feet that help prevent slipping if not being used on a pedal board. The sound quality is impeccable, far exceeding expectations. Excellent price for a 2-in-1 pedal.
Great pedal, works perfectly. Very quick shipping, updates on tracking at every stage. Would definitely recommend and look forward to buying more!
This pedal is wonderful, very versatile, and the pedal construction is also very good.
Excellent relationship between quality and price. Good sound and a large number of alternatives to combine Delay and reverb. I was comparing prices when purchasing the item. On this page, I saved more than €35. If you add that the delivery was very fast and that it came perfectly packaged, in addition to matching what appeared in the photos, it's an excellent purchase that I would undoubtedly make again.
I am still testing the pedal, the reverb is quite interesting, I am still configuring the delay.
Excellent pedal
Good
Excellent pedal! You can buy without fear! Very fast delivery for a fair price.
The pedal is well-made, with a metal structure and perfect functionality! Excellent sounds and great value for money! For now I am satisfied, I hope it lasts a long time! Fast shipping, good packaging.
The product arrived on time, well packaged and in perfect condition! I liked it, they produce high quality.
It's worth it for the price. I've put it on the pedal board.
Top
Excellent!
Great equipment. The price is very low and it's high-end equipment in my opinion. It works with my subwoofer, the sound is dreamy. That's exactly the kind of sound I wanted.
Great product! Sounds great! !
I am very satisfied. High-quality effect for a small amount of money.
The pedal is very good, well constructed in a metal case, the buttons are functional and the sound is great. I recommend it to everyone looking for this type of effect for their effects chain.
Great product, really worth it, everything arrived perfectly.
Excellent cost-benefit ratio, best delay with such a low price.
It delivers as promised and brings excellent sound for both effects, I am satisfied.
Very top pedal and perfect finish.
Very good and excellent quality. Very good made.
Looks ok did not try there is no cable . Keep you informed