Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great and powerful effect. Excellent features and easy operation of the device. Fast delivery.
It's simple, just connect, find a good configuration, and be happy.
The reverb is brilliant - cannot fault it at all The delay is good - but i also have a boss dd7 and it is a full on delay, but i'm very impressed by the delay on this pedal. Played my vintage 12 string electric through it - absolutly beautiful sound produced Can't fault the build - brilliant Nice weight to it, very good packaging, and arrived without a problem, and quicker than expected. Hat's off - cheers
Great and solid
Works perfectly
Very good, arrived working properly. Delivery was delayed due to the year-end holiday, but it arrived without any damage and comes with 3M Velcro.
Very solid workmanship. Does what it's supposed to do. Fast shipping. I highly recommend the seller and the product.
Good pedal with long and beautiful delays teverb.
Love the pedal. It does what it should
If you turn it up dry, the volume doesn't decrease.
good pedal
A very solid pedal. The delay has a slight flanger effect in the sustain and is therefore very lively. The delay time has a very wide range. Switching to the tap function takes some getting used to but is easy to use. The tempo is correctly adjusted with two steps. The reverb is relatively bright; a treble cut would be desirable. I particularly like that you can adjust Dry and Wet separately. This ensures that the original signal remains fully intact and is not altered in terms of sound quality.
Very good effects pedal. The reverb sounds clean and tidy, adding spatial depth and brilliance to the tone. The delay sounds extremely good, and the adjustment options are virtually endless. All in all, a highly recommended pedal.
Everything correct and fast shipping
Unbeatable at this price. Reverb part is great plate style reverberation, sounds amazing. May be too bright for some people, but it's a matter of preference. Delay part is just ok: too warm for my taste and cannot self oscillate. But again at this price it's super good. Also separate volume for wet and dry signal is very useful. Recommend
For the price the pedal is amazing. Much better than i expected
Great sound and versatility. Highly recommended.
Good service very quick delivery no complaints at all. The part itself is fantastic for the money. Highly recommended.
Muitobom o pedal
Fast delivery. Good quality. Nice pedal to enjoy. Trust sonicake products. Good seller.
Everything arrived in perfect condition, now it's time to test.
The Levitate QDS-2 effect pedal from Sonicake brand features a robust and efficient construction, ideal for guitarists seeking versatility in their sounds.With two main effects - delay and reverb - the model stands out for its analog operation, ensuring superior sound quality.Its compact design makes it easy to integrate into any musical setup.
Working properly. Good quality ❤️ 🫶 😍
I like this pedal. It's versatile and flexible. It's what i was looking for and the price was right, a great deal for the money. So i recommend, if you're looking for a Digital reverb and delay in one at a great price, then give this one a look see.
For the price, you can't ask for more than a reverb and a delay that are more than correct. Satisfied with the quality-price ratio.