Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A rare item, but not expensive here. Delivery is fast, sounds good.
The harmonica arrived quickly and is beautiful. But the "last mile" delivery person from a company that works with Mail Américas charged me 6800 colones (13 euros) to give it to me when no more taxes were due... it's a scam and that's why I rated the shipping and delivery as "Very dissatisfied." It's incredible that nothing can be done about these bastards. It sounds good and is well-tuned. But it doesn't have the quick and precise response of a Special 20, for example. The tone of mine is G. Based on the videos I saw on YouTube, I thought it would be better in that regard. It also has slightly less volume and less ease of "bending" than the Special 20. Still, I'm enjoying it... I would say it's similar to a Lee Óscar. The round holes are not a problem once you get used to them. The box is fine and provides proper protection. I'm going to order a Kongsheng Solist in A or Bb to see if I like it more.
Nice harmonica, responsive, easy to play single notes because of the round hole shape. bends work well except hole 10. mellow tone, softer than easttop.
Very good harmonica, excellent construction and quality. This tuning (high G) is sharper than I expected.
This is a fairy tale, thank you so much for the incredible beauty and sound.
I recommed the seller and store. The harmonica is amazing and its tone sent is correct. It works very well and has a great and beautiful sound. It is very easy to play and comfortable. The hole round make it easier to play clean notes and it has a good responsive performance. I loved it! Thanks form brazil, rio de janeiro.
the best harmonica I have and in B it sounds exquisite Kongsheng is a guarantee of quality
A very nice, well-made harmonica. I recommend it.
Very beautiful, well-tuned, and good response. I liked it a lot.
This is from another planet. The best harmonica in my case, simply wonderful. The round holes help a lot. It's very responsive.
A wonderful tool, corrected the gaps, adjusted it using a tuner, and it became even better.
A wonderful harmonica from Kongsheng. Thank you and I wish you success in your business.
Beautiful design and excellent sound
My husband is a beginner, so he might not understand all the finer points of setup. But in my opinion, it's a quality product. The sound is good, and it has a nice streamlined design. It came in a case, well-packaged. I recommend the seller and the product.
Everything is great! A very serious harmonica. Nicely made, fits well in the hand. The coating is such that no fingerprints remain. The sound is quite decent. Really liked it.
Looks good, feels pleasant to the touch, although slightly thin. It's nice to play with. The boards are compatible with am20 and benders harp.
item of good quality, however it would be appreciated to improve the hood visor system.
Super..
Super
Harmonica with a very clear sound, ergonomic making it easy to play a note just because it has a prominent plastic part and a round hole, plus it's very beautiful in matte metal. Delivery on time, arrived 5 days before expected.
Ordered a paddy d, received a c after 14 days. Contacted the seller, no one replied, requested refund on platform to aliexpress, be told have to ship it back and wait for them to receive the item. Then i can get my money back. Finger cross. Very bad customer service, i was waiting for use it. Very disappointed! Won't buy anymore from this seller.