Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Practical, comfortable, useful, transportable, lightweight and durable. If the item were durable, it would be perfect. The shipment took time because it came from China.
Great. I repurchased it. Great. I repurchased it. Great. I repurchased it. Great. I repurchased it. Great. I repurchased it. Great. I repurchased it. Great. I repurchased it. Great. I repurchased it.
Oh~~ It's great value for money. I bought it as a sleeping chair for the office and it's useful. I think I'll use it~~
I was a bit surprised because the box was large. I received the product without any defects. The chair is also quite large overall. When sitting, the hip area is also wide, making it comfortable. I was a bit surprised because the box was large. I received the product without any defects. The chair is also quite large overall. When sitting, the hip area is also wide, making it comfortable.
Despite not using them yet, they look good and seem to be exactly as described.
This is a repurchase item. I repurchased because there were no major issues when I used it before. I hope it works well this time too. This is a repurchase item. I repurchased because there were no major issues when I used it before. I hope it works well this time too.
Best value for money
The product has good value for money. I'm looking forward to this summer vacation.
The delivery was super fast haha. And I bought it with mixed feelings, but after trying one, I liked it so much that I bought another one haha. It feels like lying on a hammock when you lie down on it, it's extremely comfortable!! It's frustrating that some parts are made of mesh because sweat makes it a bit uncomfortable in hot weather, but overall it's still great! !
It's stronger than I thought!^^! ! It's really good for the price haha. It's nice because it doesn't seem to break easily haha. The delivery came faster than expected, and it's easy to unfold and fold. The package arrived with the bag all torn, but the item inside is perfectly fine haha.
It's cost-effective, comfortable, and great! Since my house is by the sea, I bought it to lie down and watch the ocean. I recommend it! It's cost-effective, comfortable, and great! Since my house is by the sea, I bought it to lie down and watch the ocean. I recommend it! It's cost-effective, comfortable, and great! Since my house is by the sea, I bought it to lie down and watch the ocean. I recommend it! It's cost-effective, comfortable, and great! Since my house is by the sea, I bought it to lie down and watch the ocean. I recommend it!
Everything is okay.
The price is good and it's convenient. Delivery is fast and if needed again next time. Reorder each item This summer, I can comfortably relax with this while camping.
I quite like it.
Very good
It's a regular camping chair... Equipped with a leg rest and adjustable backrest length. It seems useful for camping or fishing trips haha. However, the downside is that the metal part seems a bit weak!
Good, a little uneasy but feels sturdy when lying down. Angle adjustment is also good.
It's bigger than I thought, doesn't look weak, and I like it.
It's nice to be able to use it comfortably and spaciously! There was a bit of a smell so I left it on the porch~ I want to go on a picnic quickly.
The delivery is fast and the product is good. It's nice.
This is a product I've been contemplating buying for half a year. During the coin sale period, the price was too high, so I bought it. It should be $9, haha. It's heavier than I thought and it's heavy. The packaging was good and the product is flawless. Lying down feels comfortable. There was talk about armrest defects, but if the item doesn't arrive. The armrest is no problem.
I like the product. It seems to be the most convenient for the price.
The second one is very good, lying on it feels great. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans to get 7 Korea Coin from Heaven. Show the power of Koreans
I haven't tried it yet, but I'm looking forward to it.
I tried lying down and it was comfortable. It seems sturdy.