Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good value for money and fast delivery.
When folded, it's bigger and heavier than I expected, but it's really comfortable and easy to fold. The quality for this price is amazing. Buy it!
Good value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfactionGood value for money satisfaction
It looks fine before use.
Delivery was fast and I like it.
This kind of product at this price. Highly recommended!! !
Good
It's heavy as it exceeds 3.5kg as indicated in the specs. Please park near the installation location. The quality isn't very good but it's very affordable. It's great for someone who needs to lift their legs when sitting. Very comfortable. There's sloppy hem stitching but it's a location that doesn't affect use so it's ignored.
Good value for money~ It's small for me who is over 180 cm tall, but perfect for my wife!
The chair is very comfortable, let's see how long it lasts once used.
Okay, it's fine. Great value for money
Very satisfied. It looks sturdy.
Oh, lying down feels so comfortable. Amazing for this price.
Good~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
It's so comfortable and nice. It's so comfortable and nice. It's so comfortable and nice. It's so comfortable and nice. It's so comfortable and nice. It's so comfortable and nice.
The chair is pretty and nice. It's slightly heavy, but I will use it well.
Comfortable and excellent for the price. Comfortable and excellent for the price. Comfortable and excellent for the price. Comfortable and excellent for the price.
Absolutely great!
Delivery is fast and the product is good.
I haven't used it yet, but it seems spacious and sturdy, and it looks comfortable. I'll try it when I go camping and post another review. I haven't used it yet, but it seems spacious and sturdy, and it looks comfortable. I'll try it when I go camping and post another review.
I had been looking for a portable chair for camping and parks for a long time, so I saw this on commercial and decided to buy it. It's lightweight and easy to carry around, and having an ottoman-style footrest is an advantage that makes it really good. I think the biggest advantage is that you can relax in a position almost like a hammock.
The craftsmanship is not bad and the cost performance is excellent. Except for the slight weight loss, it's perfect. I haven't used it much yet, so I'll try it more, but the first impression is very good.
Although there is some inconvenience when folding and packing, it's very comfortable and easy to carry. I like it!
I bought it again because I liked it after purchasing.
I bought one and it was so good for the price that I bought more.