Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, solid construction, battery lasts quite a bit. I've made a dozen pieces already and it still has 50% battery left. Overall, a very good product, but it has a major flaw in my opinion. To clean it, you have to expose the blade, so I deducted one star.
Excellent product 100%, recommended, arrived quickly in Chile. I hope it lasts over time, works quite well...
Super
Very top
Works great!
Excellent
It has 3 speeds, it shaves well. The set includes 2 spare blades, so that it can work long enough to need a replacement blade :)
Before using it... . . I will use it well. Thank you.
Good product, 100% satisfied...
Super
Fast delivery, great condition and workmanship.
Excellent product! Usable, comfortable and high quality. Exactly what I looked for. I highly recommend it to anyone who is debating whether to order!! !
Good
Happy with the product.
It looks better than it did in the photos.. a good quality product.
The package arrived quickly. The quality of the device itself is excellent. It performs its functions with joy. There are additional replacement knives and a charging cable. I recommend!
It works well. I tried removing the fluff on the knit first, and it worked well. My lint remover just broke down, so I was looking for a replacement. The price was good and the color was pretty, so I ordered it. The price is so cheap, I was really worried if it would work well, but it does. Even if it breaks after a few uses and you throw it away, it won't be a waste.
everything correct and with 2 more spare blades
very good product, I recommend buying it. it does its job very well.
Works good . Strong and high speed , quick delivery
Super
Delivered quickly by Meest mail. The product matches the description and is charged to 50%. Already in use, very good, three speeds. The photo shows excellent results! Thanks to the seller ❤️ I recommend ❤️ good product.
excellent machine. works great. Tried it on a cashmere sweater. Charging from the network.
Thanks
I loved it! Beautiful, technological, the charge level appears on the screen, it comes well protected in its box and with its instructions. I loved it