Note:
Please wash with clean water when using for the first time. The cup has been cleaned
and disinfected before leaving the factory. If you need to clean it, you need
to clean the cotton cloth or feel the sponge brush with a little water. Do not
wash in the dishwasher or place on the fire.
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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just like the previous glasses, perfect. Four stars because they are becoming more expensive. They are still in packaging because they need to be shipped.
Fantastic coffee cups. Excellent seller.
Fantastic coffee cups. Excellent seller.
Goods well packaged and without delivery delay! Thank you.
Lovely and good, arrives wrapped perfectly, each cup separately, everything arrived intact.
Quality product. Fast delivery. I am very satisfied. Recommend.
These glasses are really cool. Everyone who comes home likes them, but make sure they don't break because they turn into dust.
A good quality product worth the money paid
Very professional seller. Thank you.
Good looking, very thin glass, and the nespresso logo is not horizontal printed
Excellent product, matches the description and received quickly.
Very happy with the purchase and even more with the customer service. I had a small issue with an extra charge and they immediately refunded me. Without a doubt, buying here gives you a guarantee.
Really love it!
👍🏼
Wow
Nice quality and shipping was fast!
Item arrived in box well wrapped and good condition. Comes with nespresso logo at bottom. Works as expected. Has slight blemish.
Surprisingly tall glass with indeed bares the "nespresso" name at its bottom. I actually fits (almost too tall) in my nesspresso u5 machine.. Priced around 3,5€ a piece, it does have double walls...everything needs to be placed into perspective.i surprises that these came through their 2/3 weeks journey insammanges (packed in shap formed stirox and tape in legendary grey bag)
Second order of the glasses, excellent.
It's very cool and seems more durable than others, for a single coffee it's the ideal size, for a regular one, take one size larger.
good
It's good, it's good to buy this type of glass. It keeps heat or cold very well. I had bought a lot of them and I broke some, so I got 4 more. They are very good. The items were very well protected, really satisfied with my order.
The flakes are really beautiful in person, the quality seems good.
Excellent product
Good seller