Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with that purchase. The coffee machine works well. The coffee is with good taste (it has not plastic smell or taste). I have used the adapter for dolce gusto capsules and for powder espresso.
Great machine,
This is my best purchase in recent times. I simply cannot get enough of it. Very convenient. There are markings inside. It turns off by itself when ready. And it makes perfect foam.
Great! It's a very good machine and makes excellent coffee, strong as it should be, and it's small so it takes up little space. It's a gem 💎! I recommend it!
I got 2 of it, one for me and one as a gift for my brother. I’m highly recommend! !
It's the second one I bought. Currently, I only use natural coffee and it comes out spectacularly.
Honestly, it's excellent 😍🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
So far the machine works great, I just hope it lasts a long time. I tried it with Nespresso capsules, ground coffee and ESE pod packets and at least for me the coffee turns out really good. The delivery itself was fast and hassle-free.
Love it.
Good quality i like it
Super express. Fast shipping and well-packaged. I recommend the seller and the store.
This is the most versatile and efficient coffee machine i’ve ever owned! I use it numerous times daily for many months and it performs consistently well. In fact, this most recent purchase is the 4th one i’ve purchased. I now have one at home, at my primary business location, my second business location, and my wife’s business office. It’s a fantastic product at an unbelievable price! Great value! !
Good device, makes a wonderful cream, highly recommended.
Very satisfied. I use nespresso capsules and it makes excellent coffee
This is my second device, i really love hibrew. The last one stopped working after 3 years, the little piece inside it’s broken but still work sometimes. I hope this one last for a long time.
Recommended machine, the coffee is excellent.
As a coffee lover, I am extremely enthusiastic that AliExpress is introducing new technologies to us consumers at an affordable price. 5 in 1 coffee maker? Amazingly, I had no idea they even existed. and the price is excellent. 😊 the drinks are nice and hot but I think the reservoir could have been a little wider. can perfectly put 2 containers. cute and compact size.
48h shipping. It makes less noise than any Dolce Gusto. The coffee tastes better.
Although I have only used it for 5 services, it is fast, quiet, takes up very little space, and has room for almost 6 types of coffee, 5 capsules, and one for ground coffee.
Shipped in two days. The machine works, the coffee is delicious. I recommend it. 👍
Great, it fulfills its function, good coffee, interchangeable capsules. Very compact, takes up little space. I love it! !
It just arrived super protected and very pretty. I will try it later and update my comments. Very happy, I ordered it on Friday and it arrived today, Tuesday, before the estimated date. Very good service
Super
It’s my second purchase of this coffee machine! And i’m so happy with it! Really it works amazing and i recommend it
🌟 Very satisfied with this multi-filter coffee maker. 😊 Recently received and already adopted! It works perfectly, the multi-dose system is a real plus, very convenient to vary pleasures according to preferences. The coffee is excellent, very hot, and the adjustment of intensity and duration is really appreciated. The noise is completely reasonable for this type of machine. Bonus: fast delivery and reliable seller. I recommend without hesitation. 👌🏻