Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great capo for its price. nice colour, holds the strings tight. simple and convenient. recommend!
Great for the price
Not too big but compliant, works perfectly, I've played it a lot already.
Good quality product
Top / efficient / useful / well-made
Ugh...U
Great!!!
Fast delivery. Excellent product.
Holding the string tightly produces a nice tone...
Very high-quality capo, metal, with a peg opener
The color is very pretty. However, there was a rough area on the inside finish, so I applied some transparent tape. My hands are precious.
Well made and functional, worth it for the price!
Excellent metal capo! very solid and well-built, with strong grip and good pressure on the strings. it stays in tune and is easy to use. the quality is impressive, especially for the price. highly recommended!
Very nice capo, works just as well on the electric guitar as it does on the acoustic guitar. Feels more expensive than it actually was.
Very fast delivwry. as it is meant for a present, i have not tested it. look very nice.
Length is barely enough to cover all 6 strings. Wish it was slightly longer. However, the wood material ... i choose dark wood color.. Is nice and sturdy. Usage is easy.
It can be used without any restrictions.
Works well, tightens the strings on my electric guitar nicely.
Very nice and effective item.
It is very nice and good looking instrument! Recommend it 1000%
I was surprised by how fast the delivery was; it arrived in less than a week. The product is in good condition and works well. The low price combined with the fast delivery makes Ali direct purchase even more appealing. I'll put it to good use!
very good product
Great.
Very fast delivery, the product matches the description and the quality is quite good for the price; it clamps well and fits perfectly with an electric guitar because it's small, but it won't fit all acoustic guitars.