Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item is very poorly made. The platforms that are compressed are not made of rubber as it might seem at first glance, but rather of the same plastic that the main body is made of. A brilliant solution, but not for the user, of course, but for saving production costs. The top screw arrived crooked and bent. There are some traces of dirty substance inside, like rosin used for soldering. In short, the quality is very poor, I do not recommend it, especially due to the lack of rubber pads - you will damage the guitar neck the first time you try to put it on. Moreover, there are small plastic notches that secure the neck on the other side, and they also scratch it. In short, it's complete nonsense. Under no circumstances should you buy such things if you care about your guitar.
It is useful to experiment with but is very difficult to adjust and not suitable for quickly applying at a live gig. it did help me work out two useful configurations, and now i will adapt two standard capos for that purpose. the configurations that work for me are a = 002220 and em= 022000. i don’t regret buying it but i did think it would be a lot easier to quickly apply and change the configurations. i think more work could be done on this great idea.
It arrived damaged, not functional.
A+++
It arrived on time and in perfect condition. Although the material is partially plastic, it seems very durable. Even though it's a bit rigid, it's easy to install on my guitar.
Works, but plastic proke on day 1...
It's simple but functional. I've seen better-made models, but it's worth what it costs. The finish is good. For being my first multifunctional capo and based on the experience of having one like this, it's great.
For the price, it's worth it. I bought 3, but one came cracked. However, since it's 3x cheaper than an original product, it's not that significant. It's still usable; the plastic is very hard and also difficult to handle. The sides have a very hard plastic/rubber as well.