Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At the top! Perfect for the office chair that was hurting my back!
excellent pillows, much more comfortable to sit on
Beautiful but not suitable for those weighing more than 100 kilograms.
Very comfortable. Allows you to sit for many hours without pain or discomfort
Very good, excellent
Arrived quickly, they come packaged in a vacuum, so you have to wait for it to take its final size. I bought the seat and backrest and after a few days of use, they seem comfortable. They also have a cover that you can easily remove to wash.
everything is fine as in the description
very fast delivery looks perfect corresponds to the description.
High quality cushion. Soft enough to sit comfortably "in it", at the same time firm enough to support weight and not just become a thin rag under you. Removable cover made of cozy materials, which you can wash in the laundry. Excellent pillow. Soft enough to sit comfortably in it, but at the same time, hard enough to support the weight and not just turn into a rag under you. Removable cover made of pleasant materials can be washed.
When i first saw the package i was like wtf is that, and after i opened i was like oh.. that's an actually smart way of packing something to make it smaller the items are great so far
I really liked it, it is comfortable and thick and a pain stick, actually the tail, I order another, it arrived really quickly
Excellent product, the material and everything match, very satisfied.
really a great item. Well packaged and shipped.
I'm using it on the car seat, and the cushion feels very good.
very comfortable identical to the description.
Comfortable, I use it for the truck and it seems cool for summer.
A bit bulky, but good memory foam
very cool thing, highly recommend, although it's terribly expensive.
The truth is that it is quite comfortable, attached to the backrest that I already had, now I feel better. It has been a success. It is refundable, so it can be washed.
Bigger than I thought. Maybe it will fit the car more than the work chair but it looks comfortable.
It's as described. Good material and it is very comfortable
As described
Trying the product, at the moment it is very comfortable and I hope it lasts...